Remote AI Solutions Architect

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring an experienced AI Data Integration Specialist to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.

About OTG: The Operations Triage Group (OTG) provides expert engineering and data science support to VA OIT Senior Leadership (CIO, PDAS, SES) for the 100 most critical VA systems (C-100). We deliver strategic intelligence through major incident triage, daily executive briefings, and operational insights that directly impact Veterans’ access to healthcare and benefits.
Position Overview: The AI Solutions Architect serves as a strategic thought leader and technical translator, bridging cutting-edge AI capabilities with mission-critical federal IT operations. You will advise on AI strategy, shape enterprise AI roadmaps, and translate complex technical concepts into actionable executive recommendations.

Please note: This is not a development role. It’s a strategic advisory position requiring deep technical knowledge, systems thinking, executive communication excellence, and the ability to navigate complexity in a rapidly evolving environment.

Location: Remote within the US supporting ET working hours.

Responsibilities:

Strategic AI Advisory & Client Engagement

• Engage with VA OIT leadership (CIO, PDAS, SES) to understand business objectives and strategic aspirations related to AI, data science, and system reliability.
• Articulate complex AI/ML concepts in clear, accessible language to non-technical executive stakeholders.
• Collaborate with government stakeholders to formulate AI strategies aligned with VA mission goals and federal compliance requirements.
• Create executive-ready work products including PowerPoint presentations, strategic roadmaps, and briefing materials.

Solution Architecture & Technical Design

• Conduct in-depth analysis of OTG operational requirements, translating them into actionable AI/ML initiatives.
• Design end-to-end AI solution architectures that integrate with existing systems (ServiceNow, monitoring tools, data platforms) while accounting for federal security and compliance constraints.
• Develop technical roadmaps for AI capability maturation, including phased implementation, dependency mapping, and risk mitigation.
• Perform process and system mapping to identify automation opportunities and workflow optimization.
• Coordinate with Chief AI Office (CAIO) and Azure platform teams on platform decisions and capability gap analysis.

Research, Innovation & Continuous Learning

• Research and evaluate emerging AI technologies and methodologies for applicability to federal IT operations, incident management, and system reliability.
• Assess data maturity and quality as prerequisites for AI implementation.
• Stay current on federal AI policy, CAIO guidance, and government-wide AI adoption patterns.

Stakeholder Communication & Influence

• Translate between technical teams, government clients, and senior leadership—bridging operational reality and strategic vision.
• Prepare and deliver compelling presentations that convey complex technical information for executive audiences.
• Build trusted advisor relationships with government stakeholders from technical SMEs to SES leadership.
• Demonstrate high contextual awareness of VA OIT organizational dynamics, stakeholder priorities, and sensitivities.

Project Oversight & Execution Support

• Monitor progress of AI initiatives, ensuring alignment with established strategies.
• Support government decision-making on platform selections, vendor evaluations, and capability trade-offs.
• Document lessons learned and evolve OTG’s AI approach based on outcomes and feedback.
  
  

• Master’s degree or higher in Computer Science, Data Engineering, Information Systems, Computer Engineering, or related technical field. 10 years of relevant experience may be substituted for the degree requirement.
• 10+ years professional experience in data engineering, data integration, or ML operations roles.
• Solutions architecture experience designing and implementing technical solutions in enterprise environments.
• Prior experience developing roadmaps, use cases, and technical frameworks for complex systems or AI initiatives.
• Federal government experience, particularly within VA or Department of Defense.

Technical Expertise

• Solid understanding of AI/ML concepts, algorithms, and applications with ability to assess technical feasibility and architectural implications.
• Experience with at least one major cloud AI platform (Azure, AWS, or GCP).
• Systems engineering knowledge including requirements definition, system integration, and lifecycle management.
• Understanding of ITSM data models and ability to assess data quality for AI/ML applications.
• Process and system mapping capabilities to visualize workflows, data flows, and integration points.
• Understanding of enterprise system integration patterns, APIs, data architectures, and cloud/hybrid/on-premise environments.
• Familiarity with ITSM platforms (ServiceNow preferred) and IT operations concepts.
  

Analytical & Problem-Solving Skills

• Analytical mindset with ability to assess complex challenges and formulate effective.
• Strong research skills with keen eye for industry trends and emerging technologies.
• Critical thinking to evaluate trade-offs, identify risks, and recommend balanced solutions.
• Systems thinking to understand interdependencies and organizational dynamics.
  

Communication & Collaboration Skills

• Exceptional written and verbal communication skills with ability to tailor messaging for technical and non-technical audiences.
• Proven ability to create executive-ready deliverables including presentations, strategic documents, and proposals.
• Experience presenting to senior leadership and translating technical concepts into business value.
• Strong storytelling ability connecting technical solutions to mission outcomes.
  

Personal Attributes

• Curious: Genuine intellectual curiosity about how things work and how they might work better.
• Structured & Organized: Brings clarity and frameworks to complex problems.
• Adaptable: Thrives in dynamic environments with shifting priorities.
• Independent: Self-directed with strong judgment about when to seek input.
• High Contextual Awareness: Reads organizational dynamics, stakeholder priorities, and sensitivities effectively.
• Mission-Focused: Connects technical work to Veteran impact and VA mission outcomes.
  

PREFERRED QUALIFICATIONS

• Experience with ServiceNow platform, especially incident management and data structures.
• Prior work with Chief AI Office (CAIO) or federal AI governance processes.
• Experience with Azure AI services or similar cloud AI platforms.
• Background in reliability engineering, SRE practices, or IT operations.
• Experience working in distributed, remote teams.
• Prior consulting or advisory experience translating between technical and executive stakeholders.

Clearance requirement:

• US Citizen or Green card holder
• Willing and able to get a Public Trust Suitability clearance
• Must meet updated ID requirements: Bring required documents | GSA
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].  

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