Claims Team Manager

Location(s)

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Kemper is seeking a FNOL Manager . In this position you will supervise a unit of Express Supervisor and Claims Adjusters including delegation of authority and disposition of assigned claims.

Position Responsibilities:

• Hires and trains employees for the unit. Monitors employee performance and ensures that performance in all areas, including closure ratios and departmental goals are achieved via personal observation, file reviews, and audits.
• Ensures that Company procedures and policies regarding collection of information for each loss is obtained and documented and that claims handling procedures are followed including 24-hour contact.
• 24-hour response to calls and response to written correspondence within 5 working days.
• Ensures file investigations, settlement offers/rejections, and claims reporting are completed in a timely manner.
• Prepares and submits management reports on a timely basis.
• Ensures recognition and transfer of salvage, subrogation, and litigation files.
• Monitors employee performance and ensures that performance in all areas, including closure ratios and departmental goals are achieved via personal observation, file reviews, and audits.
• Prepares and submits management reports on a timely basis.
• Builds a high performing, results-oriented staff, assists with employee on-boarding, ongoing development, and managing individual performance through on-going coaching focused on competencies and technical skills

Position Qualifications:

• A minimum of 3 years of claims handling or 1 year FNOL outbound supervisory experience required. BS or BA college degree preferred.
• Demonstrated initiative, leadership, independent decision-making skills, strong technical skills, and the ability to handle increasing responsibility.
• Ability to review and handle claims via on-line claims system.
• Must apply for and possess, on a timely basis, all applicable licenses required by assigned state(s).
• Primarily a stationary job that requires constant typing and frequent repetitive hand motion.
• Must have the ability to work effectively amid constant interruptions.
• Travel may be required with little prior notice.
• Varying workload and work hours based on deadlines and departmental needs.
• Must deal tactfully and diplomatically with agents, insureds, claimants, attorneys, callers and visitors. Must have a high degree of tolerance and excellent time management skills.
• This is primarily an in-office position in the Henderson, NV office.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.  

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it.