Customer Service Representative

Overview

At Kemin, we are dedicated to creating a world-class customer experience. We are looking for a Customer Service Representative to join our Animal Nutrition and Health team in Des Moines, Iowa. This role requires someone who goes above and beyond to ensure that our customers' account needs are met with a positive and solution-focused approach. The ideal candidate will have experience in customer service and inventory in a manufacturing environment. They should also be highly motivated, with excellent attention to detail and productivity.

 

This is a full-time position, schedule is Monday through Friday 8:00-4:30 PM CST, in office. 

 

Join the Kemin Team and Transform Lives!

 

We are a privately held, family-owned-and-operated global biotechnology company driven by curiosity and committed to transforming the quality of life for people, pets, and the planet. 

 

We create solutions that strengthen health and wellbeing, provide nutrition and immune support for pets and production animals, safeguard the planet’s natural resources, and protect the global food supply chain for generations to come.

 

We supply over 500 specialty ingredients for various industries, including human and animal health and nutrition, pet food, aquaculture, nutraceutical, food technologies, crop technologies, textiles, biofuels, and animal vaccines.

 

We employ 3,500 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, Egypt, India, Italy, San Marino, Singapore, South Africa, and the United States.

As a valued member of our team, you'll enjoy a comprehensive benefits package designed to support your financial, physical, and professional well-being:

 

• Competitive Financial Package: Enjoy a rewarding salary, uncapped bonus opportunities, a 401k match program, and generous paid vacation and holidays.
• Career Development and Advancement: Unlock your potential with opportunities for growth and development throughout your entire career.
• Continued Learning Opportunities: Grow your skills with our in-house learning platforms, offering thousands of training resources both live and online, and take advantage of tuition reimbursement for external post-secondary pursuits.
• Service Opportunities: Make a positive impact with paid time off for volunteering in your community

Responsibilities

• Responsible for creating, handling, and maintaining customer satisfaction for Kemin’s customers.
• Responsible for accurate order entry and fulfilling product shipments.
• Responsible for updating and maintaining product price list.
• Responsible for providing sales support to the Commercial team.
• Prepare invoices and all required export documentation for export bookings.
• Monitor inventory levels at designated customer locations to assist in maintaining sufficient inventory levels.
• Responsible for daily communication with the Production, Sales, Logistics, and Quality Control Teams to coordinate domestic and international shipments.
• Responsible for reviewing Accounts Receivable reports and informing customers on past due account status.
• Generate invoices and accrue for rebates, commissions, and other applicable discounts and withholdings.
• Responsible for recording and rectifying customer complaints, with supervision.
• Responsible for the return goods authorization with approval.
• Must follow all regulatory standards.

Qualifications

• Education & Experience: 
  • High School Diploma with 2-5 years of related experience.
• Previous experience working with logistics, domestic and international freight, sales, customer service, and/or accounting. 
• Must understand domestic and international freight, export documents, and tariffs. 
• Proficient in Microsoft Office programs. 
• Must be able to multi-task, adjust priorities, and have excellent time management skills.
• Must be an effective team player, detail-oriented and well organized. 
• Must possess a high sense of urgency to meet time-sensitive deadlines. 
• Ability to work productively in a fast-paced, high-pressure environment. 
• Excellent listening skills and ability to accurately document customer interactions. 
• Excellent written and oral communication and interpersonal skills to present ideas effectively with customers, peers, and all levels of management. 
• Must have strong analytical, problem solving, and math skills.

 

A post-offer background check and drug screen is required.  Additional pre-employment requirements may be necessary based on position.

 

Kemin is an equal opportunity employer, and all reasonable accommodations will be considered.

Kemin is a drug-free and tobacco-free campus. 

 

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