Product Operations Manager

Reports to: Tim Chaves
Salary Range: $140–200k
Location: Draper, UT or Remote

About the Role

Jump is hiring a world-class Product Operations leader to bring clarity, consistency, and execution rigor to our product organization as we scale.

This role owns the mechanics of how product work happens at Jump. Roadmaps, goals, metrics, delivery discipline, and lifecycle management. You will ensure the product org operates with shared standards, clear commitments, and high accountability, without slowing teams down or adding process for its own sake.

This is not a junior role, and it is not a theory or framework role. You will be expected to own outcomes, make judgment calls, and raise the bar on how the product organization actually operates day to day.

What You’ll Do

• Own Jump’s product roadmap assets and ensure internal and external roadmaps are accurate, current, and trusted.

• Enable PMs and engineering pods to set clear deadlines and hit them, surfacing risk early and driving follow-through.

• Establish and run a consistent planning, goal-setting, and prioritization cadence across the product org.

• Ensure product goals and KPIs are clearly defined, tracked, and used to make real decisions.

• Standardize how teams use Notion, tickets, and product documentation with clear, lightweight expectations.

• Design, own, and maintain the end-to-end lifecycle from idea intake through delivery and product marketing.
  

About You

• You are a senior Product Ops leader who has already made product organizations work better at scale.

• You know when structure is needed and when judgment is more important.

• You hold people accountable without hiding behind process or ceremony.

• You default to ownership and responsibility.

• You communicate clearly, directly, and without drama.

• You avoid meetings whenever possible and run effective ones when unavoidable.
  

What You’ve Done

• Built or scaled Product Operations at a fast-growing SaaS company.

• Owned roadmaps, planning cadences, and delivery discipline.

• Established product goals and KPIs and ensured they were actually used.

• Standardized tools and workflows across product teams.

• Operated in complex product environments, including enterprise exposure.

• Delivered sustained impact over 5 to 10 years in Product Ops, Product Management, Program Management, or adjacent roles.

About Jump

Jump’s mission is to empower financial advisors and their clients to thrive in the age of AI. Jump’s primary product is an AI assistant helping financial advisors with their client meeting cycle and other workflows. Jump’s product is expanding to include many other advisor workflows, as well as into other finserv verticals.

Jump leads its category in market share, customer satisfaction, and analyst rankings, and has grown rapidly. Jump customers include leading independent broker-dealers such as LPL, Osaic, Raymond James, and Cetera, and leading RIAs, including Focus Financial, Merit, Savant, Allworth, Sanctuary Wealth, Integrated Partners, and more.

Jump was launched in 2023 by repeat entrepreneurs and is led by a team with backgrounds from Harvard, Stanford, Google, Snowflake, Bill.com, JPMorgan, Fidelity, Bain, Bain Capital Ventures, Auditboard, Nitrogen, and eMoney.

Jump is a Series A company backed by top venture capital firms and industry strategics, including Battery, Sorenson, Pelion, and Citi.