Technical Support Manager Jobs

Lead Waterford.org's partner support team in a fully remote role focused on delivering empathetic technical support, improving support operations, and advancing equitable user experiences.

Lead and scale Humata Health’s technical support function to enforce SLAs, optimize ticketing and escalation flows, and implement AI-first support tools for B2B healthcare customers.

Lead on-site IT operations and provide hands‑on technical support to ensure hotel systems reliability and excellent guest/staff service.

Lead and develop a high-performing telecom technical support team at Sutherland's Tulsa office, ensuring exceptional customer service and operational improvements in an onsite Team Manager role.

Vouched is hiring an Implementation Manager to lead customer onboarding, technical integrations, and training for its AI identity verification platform while serving as a technical escalation resource.

Lead and mentor a team of Field Application Engineers in an onsite, customer-facing role supporting sales, product launches, and technical solutions in the Chicago SW suburbs.

Lead cross-functional clinical readiness efforts for complex devices and combination products within AbbVie's DCPD organization to enable early-stage clinical trials.

Lead operations, sales, and team development at Sandbox VR's Grand Canal location to deliver exceptional immersive experiences and grow store performance.

Inclusive & Diverse

Empathetic

Collaboration over Competition

Growth & Learning

Transparent & Candid

Mastercard is hiring a Senior Product Manager - Technical to own and translate dispute lifecycle user journeys into technical architectures and drive solutions across engineering and production teams.

Experienced support leader sought to manage and scale Flywire's software support team, drive SLA performance, and coordinate cross-functional escalations for a global payments platform.

Shield AI is hiring a Staff Technical Product Manager to lead global sustainment for the V-BAT fleet, designing sustainable, cost-effective support packages for U.S. and allied operators.

Nelnet Business Services is hiring a Customer Experience Technical Support Manager to lead client migrations, optimize support operations, and ensure excellent technical service for enterprise education customers.

The MD Connect Workday Consortium seeks an experienced Workday Technical Manager to lead cross-application operations, integrations, security, and reporting across HR, finance, payroll and Adaptive environments.

Act as the technical and client-facing lead for an award-winning integrated solutions provider, balancing Level 1 troubleshooting with proactive account stewardship.

Experienced software engineering leader to manage and deliver mission-critical claims applications for CVS Health’s Aetna commercial claims organization.

The University of Chicago Press is hiring an Electronic Publishing Specialist to support and administer Editorial Manager and Arbortext workflows for its scholarly journals.

Customer-Centric

Mission Driven

Dare to be Different

Passion for Exploration

Social Impact Driven

Fast-Paced

Transparent & Candid

Growth & Learning

Startup Mindset

Work/Life Harmony

Inclusive & Diverse

Diversity of Opinions

PayNearMe is hiring a remote Client Services Manager to lead technical integrations, configure platform solutions, and support merchants through onboarding and expansion.

Provide technical leadership and hands-on support for campaign CRMs and volunteer tech to keep distributed organizing systems running smoothly during the program.

Astra is hiring a Technical Account Manager to provide hands-on integration support, triage technical issues, and act as a bridge between customers and engineering for a remote U.S. role.

Lead and scale Thorlabs’ global imaging systems service and support organization, managing field service, quality control, and distributor enablement to ensure timely, reliable customer outcomes.

Lead Treasury’s Service Desk and ITSM function to ensure timely, high-quality IT support, strong customer relationships, and effective asset and knowledge management across Tigard and Salem offices.

ServiceNow seeks an early-career, customer-focused Support Account Manager to partner with federal accounts, deliver data-informed recommendations, and advocate for customers across internal teams.

Provide proactive, technical, multi-channel support and advocacy for Docebo's Premium customers, ensuring timely resolution, strong relationships, and continuous service improvement.

Lead a technical support team at RevolutionParts to improve response and resolution times using data-driven strategy, AI/automation, and strong people management.

Serve as the on-site Operations Manager for I MEF, combining deep multi-star operational planning experience and technical savvy to drive adoption, retention, and product improvements for Onebrief at San Diego headquarters.

Botrista is hiring an NYC-based Account Manager to own account success, installations, and field-level technical support while driving beverage sales and preventing churn.

Palo Alto Networks is hiring a Manager, Technical Customer Support (Cloud) in Plano, TX to lead a high-touch support team delivering escalations, post-incident reviews, and strategic customer engagement.

Lead a 20+ engineer technical support organization at Philips to deliver exceptional medical device service operations and drive customer satisfaction.

Bloomlife is hiring an IT and Technical Support Manager to own US IT infrastructure, ensure HIPAA/SOC2-level compliance, and deliver second-line support for users and providers.