Roles in a Program and Project Management Department

  1. Business Analyst: A business analyst is responsible for analyzing and documenting business requirements, conducting feasibility studies, and recommending process improvements to support program and project management objectives. They collaborate with stakeholders to gather requirements and ensure deliverables align with business needs.
  2. Change Manager: The change manager oversees the people side of organizational change initiatives. They develop change management plans, communicate with stakeholders, and support individuals and teams in adopting the changes brought about by a program or project. They focus on minimizing resistance and maximizing acceptance to ensure successful implementation.
  3. Project Manager: A project manager leads and manages individual projects within a program. They define project scope, develop project plans, allocate resources, monitor progress, and ensure timely delivery of project objectives. They are responsible for stakeholder management, risk mitigation, and coordinating project activities to ensure successful project completion.
  4. Program Manager: A program manager is responsible for overseeing and coordinating a group of related projects within an organization. They define program objectives, develop program plans, allocate resources, monitor progress, and ensure alignment with organizational strategies. They manage interdependencies between projects and ensure the overall program goals are achieved.
  5. Quality Assurance Analyst: The quality assurance analyst ensures that program and project deliverables meet established quality standards. They develop and execute test plans, perform risk assessments, identify defects, and recommend corrective actions. They work closely with project teams to ensure the reliability, performance, and functionality of the deliverables.
  6. Resource Manager: A resource manager is responsible for the effective allocation and utilization of resources across multiple projects within a program. They assess resource availability, plan resource allocation, track resource utilization, and identify potential resource constraints. They collaborate with project managers and team leads to ensure the optimal utilization of resources.
  7. Risk Manager: The risk manager identifies, assesses, and manages risks associated with program and project activities. They develop risk management plans, conduct risk assessments, and implement risk mitigation strategies. They work closely with project teams to monitor risks, update risk registers, and communicate risks to the relevant stakeholders.
  8. Stakeholder Engagement Manager: The stakeholder engagement manager is responsible for managing and building effective relationships with stakeholders impacted by a program or project. They identify stakeholders, assess their needs and expectations, develop communication plans, and ensure stakeholders are engaged throughout the program or project lifecycle. They provide support, address concerns, and manage stakeholder expectations.
  9. Supplier Manager: A supplier manager is responsible for managing relationships with external suppliers and vendors involved in program or project delivery. They identify potential suppliers, negotiate contracts and agreements, monitor supplier performance, and resolve supplier-related issues. They ensure that suppliers meet required service levels and contribute to the successful delivery of program or project outcomes.
  10. Training and Development Coordinator: The training and development coordinator designs, develops, and delivers training programs to support the development of project management skills and competencies. They identify training needs, create training plans, and facilitate training sessions. They evaluate training effectiveness and provide ongoing support to project managers and team members in enhancing their capabilities.
Check out the jargon for this department here!