Senior eDiscovery Technical Services Engineer

This position is posted by Jobgether on behalf of George Jon. We are currently looking for a Senior eDiscovery Technical Services Engineer in Arizona (USA), Florida (USA), Georgia (USA), Illinois (USA), Indiana (USA), Kansas (USA), Kentucky (USA), Michigan (USA), Missouri (USA), New Jersey (USA), New Mexico (USA), North Carolina (USA), North Dakota (USA), Ohio (USA), Oklahoma (USA), South Carolina (USA), Tennessee (USA), Virginia (USA), or Wisconsin (USA).

In this senior-level remote position, you will oversee the technical support and upgrade activities of mission-critical eDiscovery platforms used by top legal, corporate, and service provider clients. You will leverage your expertise to ensure systems remain secure, optimized, and aligned with evolving business needs, while driving continuous improvement and implementing upgrade strategies. Working across both frontend and backend environments, you will resolve complex technical issues, guide team members, and maintain high service standards. This role offers the opportunity to work with leading technologies, collaborate with skilled professionals, and have a direct impact on operational efficiency and client satisfaction.

Accountabilities

• Provide expert-level frontend and backend support for eDiscovery platforms, including Relativity, NUIX, Reveal, CloudNine, and iPro.
• Monitor and maintain client environments, troubleshooting issues and coordinating with specialized technicians when necessary.
• Create, edit, and maintain documentation for internal processes and procedures.
• Communicate effectively with clients, providing updates on incidents, system changes, and planned outages.
• Offer escalation support to the technical team, ensuring timely resolution of complex issues.
• Log all activities, time, and expenses in ConnectWise, following a structured daily schedule.
• Identify opportunities for process and system improvements, making constructive recommendations.
• Participate in occasional client site visits (up to 10% travel).

• Strong understanding of the EDRM Framework and hands-on experience with eDiscovery solutions.
• Advanced knowledge of Relativity, NUIX, and/or Reveal software platforms.
• Expertise in Citrix NetScaler, application publishing, and/or terminal server environments.
• Proficiency in Windows Server Administration, Microsoft SQL Server, IIS, clustering, and automation scripting.
• Solid understanding of server, storage, and networking hardware.
• Experience with ticket management, issue tracking, and change log processes.
• Ability to work effectively in fast-paced, high-pressure situations managing multiple priorities.
• Nice-to-have: certifications such as Relativity Infrastructure Specialist, Relativity Certified Administrator, Microsoft MCP/MCSA/MCSE, Citrix CCEA/CCIA, Cisco CCNA, VMware VCP, and others.

• Fully remote work environment.
• Competitive BCBS health insurance plan (high-value, low-cost).
• 401(k) plan with company match.
• Generous paid time off, including a full week in December.
• Paid parental leave for both primary and secondary caregivers.
• Wellness reimbursement program.
• Professional development and certification opportunities.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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