Polish Speaking Customer Support for Subscription-Based Services Department

Patrique Mercier Recruitment is pleased to announce an exciting opportunity for a Polish Speaking Customer Support Representative within the Subscription-Based Services Department. In this role, you will be integral in providing exceptional support to Polish-speaking customers regarding their subscription inquiries and account management. Your contributions will play a crucial role in ensuring a smooth and enjoyable customer experience. If you are dedicated to helping customers and have a passion for subscription services, we invite you to apply!

Responsibilities

• Provide outstanding customer support to Polish-speaking clients via phone, email, and chat.
• Assist customers with subscription inquiries, account updates, and service-related issues.
• Efficiently resolve customer complaints and ensure a high level of satisfaction.
• Document all customer interactions in the CRM system with accuracy and attention to detail.
• Collaborate with other teams to enhance customer satisfaction and service delivery.
• Stay informed about the latest trends in subscription-based services to provide up-to-date information to customers.

• Fluency in Polish and English; knowledge of additional languages is a plus.
• Experience in customer support, especially in subscription-based services or related fields.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Familiarity with CRM systems and proficiency in standard office software.
• Ability to work independently and as part of a team in a dynamic environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras