German Speaking Customer Support for Online Marketplace Platform Department

Patrique Mercier Recruitment is excited to announce an opening for a German Speaking Customer Support Representative for the Online Marketplace Platform Department. In this vibrant role, you will be the go-to support for German-speaking customers, assisting them with inquiries related to our online marketplace services. Your expertise and excellent customer service skills will help enhance the user experience for our clients as they navigate the platform. If you're passionate about online marketplaces and enjoy helping customers, we invite you to apply!

Responsibilities

• Provide exceptional customer support to German-speaking users via phone, email, and live chat.
• Help customers with account management, order inquiries, and platform functionalities.
• Effectively resolve customer concerns and complaints to ensure satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to provide seamless support and address any technical issues.
• Stay informed about platform updates and best practices to provide knowledgeable assistance.

• Fluency in German and English; proficiency in additional languages is advantageous.
• Experience in customer support, particularly in online marketplaces or e-commerce.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM systems and competence in standard office software.
• A genuine interest in online commerce and enhancing user experiences.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras