Operations Supervisor - Customer Service & Install

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

The Operations Supervisor plays a key role in servicing our customers in the Builder Channel.  The position is responsible for managing all aspects of the daily operations including operational process adherence, field team metrics, sub-contractor base performance metrics, and customer satisfaction. 

Responsibilities

• Ensure compliance with safety rules, regulations, procedures and good housekeeping practices for the entire facility and company leased vehicles
• Coach, mentor, and develop team
• Communicate goals to each Spoke Employee, monitor performance, and provide coaching.
• Manage Sub-Contractor Insurance Log - communicating with sub-contractors to ensure the required documentation is up to date, logged, and stored properly
• Focus on eliminating troubleshooting costs through continuous process improvement and process adherence of the Operations staff
• Ensure accurate and timely invoicing to customers of all materials for full kitchens and service completed daily
• Ensure regular field audits are performed, checking for adherence to Masterbrand Installation Procedures and OSHA safety guidelines
• Manage purchase and supply of all non-cabinet related stock items sourced from outside vendors
• Audit delivery of our product on a regular basis and hold delivery agents accountable through chargeback process
• Coordination of any expedited deliveries to complete installs or services
• Ensure accuracy of all parts being pulled for next day service and audit regularly

Organizational Relationship:

The Supervisor, Operations reports to the Sr. Manager, Operations & Install

Qualifications

• Experience using computer programs including Excel, Microsoft Word, Power Point, Outlook, AS400, Kronos and Sales Force
• Previous related employment experience, preferably in the building industry
• Experience leading a fast-paced team environment and handle multiple priorities
• Ability to define problems, collect data, establish facts, and draw conclusions
• Ability to handle stressful situations but remain calm
• Ability to interact and communicate with customers, both internal and external
• Ability to manage and motivate operations staff

Education Requirements:

• High School Diploma Required
• Higher education preferred

• High School Diploma Required
• Higher education preferred
• Competent with Microsoft Office applications including Excel, Microsoft Word, Power Point, and Outlook
• Experience using AS400, Kronos and Sales Force preferred
• A minimum of 5 years related employment experience, preferably in the building industry
• Experience leading a fast-paced team environment and handle multiple priorities
• Ability to define problems, collect data, establish facts, and draw conclusions
• Ability to handle stressful situations but remain calm
• Ability to interact and communicate with customers, both internal and external
• Ability to manage and motivate operations staff

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].