Project Coordinator

What We Do

Intus Care is a healthcare analytics platform that synthesizes healthcare data to identify risks, visualize trends, and optimize care for PACE programs. Intus Care empowers care providers to mitigate high risk events and equips executives with the tools to make informed decisions based on comprehensive clinical and operational data. Our mission is to catalyze data driven change to achieve high-value, multi-disciplinary care for older adults. In addition, Intus Care offers a broad range of technical assistance and consulting services to support new PACE programs under development and existing programs that are growing and evolving to meet the needs of their communities.

Job Description

We are seeking a detail-oriented and proactive Project Coordinator to support the client delivery teams in ensuring efficient service operations and seamless communication. This role involves managing documentation processes, assisting in the creation of client-facing materials, coordinating configuration and access requests, and providing general operational support. The Project Coordinator will also play a key role in responding to support tickets and facilitating timely delivery of high-quality resources to clients.

Responsibilities

Documentation Management 

• Coordinate the monthly preparation and delivery of documents to clients, ensuring accuracy and timeliness. 

• Maintain documentation schedules and track deliverables using project management tools. 

• Collaborate with internal stakeholders (e.g., Project Managers, Client Success, and Risk Adjustment Consultants) to gather required data and updates for each client cycle. 

• Ensure compliance with data collection and submission standards as outlined in the IRIS onboarding and engagement models  

Client Support & Configuration 

• Serve as a liaison between clients and the Support Team for configuration changes and user access requests

• Log, track, and resolve client support tickets related to IntusCare platforms

• Escalate complex issues to appropriate technical or product teams and follow through to resolution

• Support the onboarding of new clients by assisting with system setup, user provisioning, and documentation handoff  

Cross-Functional Collaboration 

• Work closely with the Implementation, Risk Adjustment, and Customer Support teams to ensure seamless client experiences

• Participate in internal meetings to stay aligned on project timelines, client needs, and product updates

• Assist in preparing materials for client meetings, including executive briefs and training sessions  

Qualifications

• 2+ years of experience in project coordination, client services, or healthcare operations

• Familiarity with healthcare documentation workflows, especially in risk adjustment or coding environments, is a plus

• Strong organizational and time management skills

• Excellent written and verbal communication abilities

• Proficiency in Microsoft Office Suite and project tracking tools (e.g., Airtable, Jira, or similar) 

Preferred Attributes: 

• Customer-centric mindset with a proactive approach to problem-solving

• Ability to manage multiple priorities in a fast-paced environment

• Experience working with cross-functional teams and external clients

Benefits

• Competitive salary ($70-80K) and benefits package 

• Opportunity to work with a passionate and innovative team

• Professional development and growth opportunities

• Flexible work environment