Senior Manager, Client Success

Heyyyy! We're Cashrewards, Australia’s most loved cashback platform. 

We’re looking for team members to add to our high-performing, ambitious, and collaborative culture. Our team recently voted us a certified Great Place to Work, and we’re looking for top talent to make us even better. If you thrive in a always evolving, dynamic environment and want to be part of something great, this could be your next big move. 

About the Role

As the Senior Manager, Client Success, you’ll lead the charge in building and executing a client success strategy for our most valuable Strategic Merchants, seamlessly integrating Cashback and Retail Media to drive commercial impact for both our partners and Cashrewards. 

You’ll lead a high-performing team across multiple verticals, fostering a culture of excellence, growth and accountability. Strong client relationship management, paired with a deep understanding of client needs, market trends and performance metrics, will be key to driving retention, unlocking new opportunities and consistently delivering value through tailored, data-led solutions. 

Working closely with internal stakeholders across product, marketing, finance, legal and operations, you’ll ensure alignment on strategy and flawless execution. You'll also bring a sharp lens to process optimisation, evolving ways of working to deliver competitive and high-impact results. 

This is a hands-on leadership role that requires strategic thinking, commercial acumen and a passion for elevating the client experience. You’ll play a key role in broader business initiatives, helping shape the future of Client Success at Cashrewards. 

• You will co-design and lead the execution of a comprehensive client success strategy for our most valuable Strategic Clients that integrates our Cashback and Retail Media products, delivering on the priorities and commercial goals of Cashrewards and our merchants. 

• Lead a team responsible for the growth and development of our Strategic Clients across multiple verticals. You will lead, coach and develop a high performing team culture, creating and implementing a coaching and development plan to maximise team engagement, potential and achieving exceptional outcomes.  

• Drive client retention and growth by proactively addressing client needs, identifying opportunities, and delivering innovative solutions. Ensure consistent delivery of value through our affiliate and retail media services while advocating for client goals.   

• Ensure Cashrewards remains front of mind for our Strategic Clients by delivering comprehensive solutions and leveraging all Cashrewards offerings including Cashback, Retail Media, and other strategic partnerships. Deliver exceptional service in planning and performance reporting, including regular reviews on revenue, ROAS, ROI, and strategic goals.

• Collaborate with internal stakeholders to prioritise product enhancements, educational materials, and case studies that support client success. Present actionable insights to both internal and external stakeholders, informing strategic decision-making and driving results.   

• Be accountable for your teams objectives and key results initiatives, ensuring that strategy is in place and aligned with broader business goals and that the team is delivering against the initiatives and targets.  

• Participate in broader strategic initiatives and projects alongside the Chief Revenue Officer and the Head of Client Success 

• Demonstrated commercial acumen, sales and marketing experience and skills, with advanced skills in delivering business objectives effectively. An understanding of loyalty, retail, e-commerce and technology space, with demonstrated history of working within at least one of these.  
• Knowledge of affiliate marketing, retail media and digital performance channels with a pulse on market trends.  
• Proven experience leading and developing high-performing teams with a coaching mindset and focus on performance, growth and engagement. 
• Relationship management skills with the ability to proactively identify client needs, provide solutions and retain key accounts. 
• Advanced campaign management skills are important, along with the ability to manage external and internal time frames.  
• Proven experience proactively identifying issues and opportunities for improvement. 
• Possess a solution mindset and can solve client problems and navigate any technical issues that may arise.    
• Use tools including all affiliate networks, Salesforce, Asana Excel & BI effectively.  

A little bit about us

We’re Cashrewards—a shopping gateway to cashback deals and more from Australia’s leading brands, proudly backed by 1835i, one of Australia’s leading venture funds. We’ve grown from a startup in 2014 with a noble cause into an Australian success story, scaling with a bright future. 

Giving back is in our DNA. It’s a huge part of why we show up every day. Not only do we help more than 2 million members earn cashback, we also donate to the Starlight Foundation, helping over 64,000 sick kids and counting. We’re evolving, looking for new ways to help customers feel like they’ve won at shopping. With over 2,000 of Australia’s biggest brands as our clients, our retail media proposition, Circuit by Cashrewards, enables them to connect with our high-purchase-intent members and measure the results. 

We’re building a high-performance culture where innovation, continuous learning, and iteration are key to delivering exceptional outcomes for our members and clients. As part of our team, you’ll thrive in a continuously evolving environment that values flexibility and trust. Our flexible working policy allows you to decide where and how you work best with our hybrid work environment and our Sydney CBD office.

Our promise to you is simple: At Cashrewards, we’re here to support your growth, well-being, and success. You’ll be empowered to make an impact while enjoying perks like double cashback, access to wellness programs like ClassPass, and the opportunity to work with some of the brightest minds in the industry. Together, we’ll help you grow your career while contributing to a mission that truly gives back.