Manager - Small Business Gold and Green Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. As part of GCS, the Small Business Charge and Membership Rewards team sits within our Small Business Product, Loyalty and Experiences team. The Small Business Charge and MR team is responsible for end-to-end product management of our Charge product line including Green, Gold, Platinum, Centurion and our Small Business Membership Rewards program.

The goal of the Small Business Charge and MR team is to manage the card P&Ls to profitably grow our portfolio of products while continuing to innovate in how we design, communicate, acquire, and engage our customers. This team manages some of our largest portfolios – both in terms of number of customers and GCS gross contribution – and delivers on the core business needs of small and medium-sized businesses. 

The Senior Manager of Business Gold and Green will manage the ongoing health of our Core Charge portfolio to profitably grow our products while continuing to innovate in how we design, communicate, acquire, and engage our customers. This candidate will help define product line strategies and develop and implement tactics to increase customer acquisition and engagement. A successful candidate in this role will have a passion for and ability to design and manage products with a best-in-class experience. They will be an analytical thinker who can develop and execute winning strategies, think outside and beyond the box, and influence a variety of stakeholders.

 Specific responsibilities will include:

• Deliver product strategy development through financial, competitor, marketplace and customer-need driven analysis. Inclusive of design target, best customer and product line strategies
• Serve as the primary Business Gold thought leader and product champion for all Acquisition Marketing and reporting
• Define and drive strategy to increase awareness and usage of product benefits in partnership with Marketing and Business Development
• Evaluate and influence strategies to drive quality prospect acquisition and increase product awareness while driving best-in-class economics
• Identify and define business requirements and partner closely with New Product Development to design, build, test, and launch innovative benefits and experiences to support strategic initiatives
• This role will also work closely with the U.S. Small Business Gold and Green Product Director to support other ad-hoc strategic initiatives

 Qualifications:

• Experience in Product Management, Marketing, Consulting or Finance; Customer Marketing experience a plus
• Strategic thinker with a strong customer focus and desire to understand and relate to small business owner needs
• Ability to influence and lead projects with multi-band level, cross-functional teams, and align internal partners who have varying priorities
• Demonstrates a growth mindset that embraces change and is adaptable to a dynamic, fast-paced environment
• Demonstrates critical thinking with a good level of understanding of product P&L drivers
• Ability to collect and analyze data/insights to drive winning strategies
• Strong verbal and written communications skills with the ability to present to senior leadership
• Exceptional organizational, prioritization, and project management skills
• Applicants that feel they may be a great fit should apply, even if they do not meet 100% of the criteria mentioned above

Required Qualifications:

• NY-based position (hybrid)
• Bachelor's degree

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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