M365 Support Engineer I
Are you passionate about Microsoft 365 and eager to grow in a dynamic, fast-paced environment? iT1, a nationally recognized technology solution provider headquartered in Tempe, AZ, is looking for a talented M365 Support Engineer I to join our award-winning Consulting team.
At iT1, we don’t just deliver cutting-edge IT solutions—we foster a culture of innovation, collaboration, and continuous learning. With over a decade of recognition as one of Arizona’s Best Places to Work, we’re proud to offer a workplace where your skills are valued, your growth is supported, and your contributions make a real impact.
This is your chance to work alongside some of the most skilled engineers in the country, gain exposure to top-tier technologies, and be part of a team that’s shaping the future of IT consulting and managed services.
- Research, resolve, and respond to internal and client issues within scope of the NOC team’s responsibilities in a timely manner, to provide best in class support for iT1’s Managed Service Clients.
- Deploys the release of new technologies as well as designs, installs, configures, maintains, and performs testing of server operating systems, networks, and related utilities and hardware.
- Troubleshoots problems as reported by users, supporting Web access and electronic messaging services, and maintaining a secure systems environment.
- Provides infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure.
- Maintains, monitors, and supports the infrastructure environment and/or facilities.
- Coordinates and works on multiple cross-functional base work initiatives and projects.
- Diagnoses and resolves complex hardware, software, and connectivity problems.
- Supports multiple systems or applications of medium to high complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.
- Monitor’s ticketing queue and responds to service requests or incidents.
- Installs, configures, and maintains approved hardware and software components.
- Adjusts bandwidth on a daily or weekly basis.
- Provides support for connectivity or related network/communication issues for the user community.
- Act as an escalation point for level I and II engineers for Client issues
- Engage in professional service projects as needed
- Travel as needed to conduct on-site installations or site surveys related to infrastructure
JOB QUALIFICATION REQUIREMENTS:
- Bachelor’s Degree or 2-3 years in a similar role
- Proven experience support M365 services in a technical support or administration role
- Solid understanding of M365 apps and services including Exchange Online, Teams, SharePoint Online, OneDrive, Intune and Azure AD
- Experience with PowerShell scripting for M365 Administration is a plus
- Familiarity with identity and access management, especially with hybrid environments (Azure AD Connect, Active Directory)
- Microsoft Certifications such as MS-900, MD-102 and MS-700 are a plus
- Basic knowledge and understanding of computer networking technologies including routing/switching and TCP/IP for troubleshooting purposes.
- Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skills
- Must possess excellent time management skills
- Ability to work in flexible environment based on customer scheduling requirements
- Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy
PREFERRED SKILLS:
- Experience in Microsoft technologies
- Experience in Cloud technologies
- Experience with installing, configuring, and automating Cloud Services (IaaS, PaaS, and SaaS)
PHYSICAL DEMANDS:
- Sit at a computer for 8 hours per day
- Keyboarding for 8 hours per day
- Speaking (communicating information to clients/coworkers)
- Hearing Requirements (In person speech, telephone, other sounds)
- Near Vision (working with small objects or reading small print)
- Medical, dental, and vision benefits with highly subsidized premiums
- Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
- 401(k) Plan with employer match
- Onsite Fitness Center
- Onsite Monthly Massages
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iT1 is a national, full-service technology solution provider headquartered in Tempe, Arizona with field office locations in the Metropolitan DC area, Illinois, and sister companies in Canada, the United Kingdom, Mexico, and Australia. iT1 was foun...
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