Business System Analyst – Salesforce & Marketing Automation

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Roles and Responsibilities​

• Bring in Salesforce and Marketing Automation Platform expertise for solution design and project execution

• Work with internal customers, cross-functional team members and vendors, manage complex system projects related to the sales & marketing business processes.

• Leverage sales & marketing systems and tools to the best possible extent and drive industry best practices for B2B enterprise automation technology innovations.

• Align with members of Commercial Ops, IT, and other stakeholders to maintain the integrity of the worldwide sales and marketing automation business systems.

• Be the subject matter expert for Salesforce and marketing automation teams, aiding usage, troubleshooting, configuration, and enablement.

• Work closely with sales & marketing product management, other teams, and international counterparts to deliver solutions that can scale globally.

• Support, configure, test, and troubleshoot applications and tools that enable sales, marketing automation, lead management functions, and related business processes.

• Work with the integration teams to design and develop interfaces/integration to and from salesforce.com/marketo and related internal and external systems.

• Help conduct impact analysis, document process models, define proposed technical solutions as part of qualification recommendations to optimize Sales & Marketing capabilities across systems, including opportunity, account, contact management, email marketing, response capture, lead scoring, lead nurture, sales enablement, lead funnel metrics and revenue cycle analytics.

• Emphasize on Business Process Improvement and Automation of key marketing/sales and cross-functional processes.

Preferred Qualifications:

• 4+ years of related business analyst with hands-on configuration experience on sales & marketing automation applications, preferably Salesforce & Marketo

• Salesforce & Marketo technical experience strongly preferred.

• CRM certifications with Marketo & Salesforce (strongly preferred)

• Knowledge of Salesforce Sales and Marketing Cloud (application design and architecture using Salesforce)

• Strong understanding of data hygiene and analytics

• Previous/Current implementation experience of Salesforce and Marketing Automation solutions or other related solutions

• Bachelor’s Degree in technology or equivalent experience in the relevant field. 

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.