Telehealth Technician – Licensed Practical Nurse (LPN)

International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services, Inc., headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

This position is contingent upon award. 

The Telehealth Technician (LPN) enables timely, Veteran-centered access to specialty and primary care services via real-time video (CVT/VVC) and store-and-forward technologies at a VA Community Based Outpatient Clinic. Working within the Patient Aligned Care Team (PACT) and under the supervision of an RN/provider, the LPN prepares Veterans for telehealth encounters, operates and maintains telehealth equipment and peripherals, conducts clinical tasks within LPN scope, supports troubleshooting and connectivity, and ensures accurate documentation and privacy in accordance with VA directives and clinical standards.

• Coordinate and prepare Veterans for telehealth visits (clinic-to-clinic CVT, VA Video Connect, and other approved platforms); verify identity using two identifiers and obtain/verbalize consent per policy.
• Room Veterans and complete pre-visit activities: vitals, pain, allergies, medication reconciliation, targeted histories, and standardized clinical reminders.
• Set up and operate telehealth carts, cameras, microphones, and approved clinical peripherals (e.g., digital stethoscope, otoscope, derm camera, exam camera).
• Facilitate exam workflows per provider direction, ensuring appropriate visualization, audio quality, and clinical data capture.
• Perform LPN-level procedures (e.g., immunizations, medication administration per route allowed, EKGs, specimen collection, wound care, ear irrigation) following standing orders and protocols.
• Provide patient education and whole-health coaching using teach-back; reinforce care plans and follow-up instructions.
• Escalate clinical concerns to RN/provider; assist with in-clinic emergencies per role (e.g., obtaining crash cart, calling rapid response/911).
• Perform daily equipment checks, software updates, and log maintenance; ensure batteries are charged and peripherals are functional.
• Troubleshoot basic network/audio/video issues; collaborate with local/enterprise IT and the distant site to restore service quickly.
• Execute cleaning, disinfection, and high-touch surface protocols for telehealth equipment between encounters; maintain supply PAR levels.
• Coordinate with schedulers to ensure template readiness, appropriate appointment types, and Veteran instructions (e.g., fasting, connection tests).
• Support reminder calls/messages and test calls as needed; minimize no-shows and connection failures.
• Optimize room utilization and flow to reduce cycle time and support same-day access.
• Document assessments, clinical reminders, and telehealth encounter details in the VA EHR (e.g., CPRS/Cerner) using approved templates; complete required telehealth-specific fields and encounter forms.
• Adhere to HIPAA/Privacy, VA telehealth directives, OSHA, infection prevention, and information security standards.
• Assist with quality assurance (e.g., equipment logs, temperature logs, disinfection logs) and respond to audits/tracers; report safety events and near misses.
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.

This list is non-exhaustive, and the role holder may be required to undertake additional duties
that are not specifically listed above.

Required Skills and Knowledge:

• 1–2 years of recent ambulatory/primary care or telehealth experience; comfort with computers, audio/video, and EHR workflows.
• Ability to lift/position telehealth equipment and assist patients; strong customer service and communication skills
• Solid clinical skills within LPN scope, including medication safety, specimen handling, and infection prevention.
• Technical aptitude for operating telehealth platforms and peripherals; ability to troubleshoot common connectivity issues.
• Team-based communication, de-escalation, and service recovery skills; trauma-informed, culturally competent approach.
• Strong organization and time management to support access, throughput, and accurate documentation.

Education Required:

• Current, unrestricted LPN/LVN license in the state where the CBOC is located; completion of an approved practical/vocational nursing program.
• BLS (AHA) required; completion of VA Telehealth Clinical Technician (TCT) training within designated timeframe (or equivalent).

Experience Preferred:

• Prior VA/DoD or CBOC telehealth experience; familiarity with VA Video Connect (VVC) and clinic-to-clinic CVT workflows.
• Proficiency with digital exam peripherals (stethoscope, otoscope, derm camera) and basic network/AV troubleshooting.
• Certifications such as NHA Certified Clinical Telehealth Professional (CCTP) or equivalent; bilingual skills.

Physical Requirements:

• Sitting, standing, walking, climbing, bending/stooping, kneeling, twisting.
• Visual acuity. Minimal hearing loss.
• Push/pull/carry minimum 25 lbs.

Other Special Qualifications:

• Obtain medical clearance and maintain current immunizations.
• Eligibility to work in federal healthcare settings; successful background check/public trust suitability.
• Completion of required trainings.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services, Inc. complies with all federal, state, and local minimum wage laws. 

International SOS Government Medical Services, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.