Vice President of Operations, RCM

VP of Operations, Revenue Cycle Management – Exact Billing Solutions (EBS)
Lauderdale Lakes, FL - In-Office

About Exact Billing Solutions 

Exact Billing Solutions is a unique team of medical billing professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies. 

EBS, owned by ICBD, a single-family office, is poised for exponential growth, and we are building out our teams to support the expansion of global operations. 

ABOUT ICBD 
Headquartered in Fort Lauderdale, Florida, ICBD is a robust single-family office focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond. The organization champions entrepreneurial ingenuity, service, and action at the forefront of healthcare innovation. ICBD is tearing down barriers to care and opening doors to new possibilities.  

ICBD is self-funded, committed to sustainable growth, and committed to sustainable growth, and led by visionary thought leaders—including our CEO and Founder, the 2024 Ernst & Young U.S. Entrepreneur Of The Year® National Overall Award winner.  

ICBD’s most visible success (and EBS’s largest client) is ABA Centers, a revolutionary leader in autism care and diagnostics, ranked #5 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S.  

The ICBD portfolio includes these dynamic organizations united by strategic vision, operational expertise, and unwavering commitment to excellence: 
 

• ABA Centers – The leading provider of autism care in the U.S., with 13 regional brands and 70+ operating areas. 

• GateHouse Treatment – A comprehensive network of substance use disorder programs that address the full spectrum of recovery needs from medical treatment to supportive housing and respite services.   

• Marquis MD – A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology.  

• Exact Billing Solutions – Innovative revenue cycle management and advanced billing support systems for healthcare providers. 

• Curative AI – A next-generation platform using AI to disrupt and transform the healthcare system by providing new solutions for revenue cycle management, scheduling, medical documentation, clinical and diagnostic support, and more. 

Recognition & Awards 

ICBD’s commitment to operational excellence, ethical leadership, and transformative care has earned national and international recognition across industries. ICBD companies and leadership have been honored with multiple awards, including: 
 

•    Inc. 5000 – 5th Fastest-Growing Private Company in America (2024). 

•    Financial Times – #1 on "The Americas' Fastest Growing Companies."  

•    EY Entrepreneur Of The Year® U.S. Overall. 

•    South Florida Business Journal’s Top 100 Companies. 

•    Florida Trend Magazine's 500 Most Influential Business Leaders. 

•    Inc. Best in Business, Health Services. 

Company Overview: 3 Pillars of Scaling Excellence & Commercializing RCM Operations

1. Scaling for Growth – Our organization is on track to triple in size by 2026, necessitating a more robust operational structure, standardized processes, and leadership that can drive efficiency at scale.  
   
   
2. Automation & AI Integration – The future of RCM lies in automation and AI-driven decision-making. With access to cutting-edge AI technology from our sister company, Curative AI, we have a unique opportunity to automate high-volume, repetitive processes, optimize payor negotiations, and enhance predictive analytics, leading to faster collections and reduced denials.
   
   
3. Market Expansion & Commercialization – We are taking this company to market to acquire external clients and scale our operations beyond our current footprint. To successfully commercialize, we require a robust business development function, seamless integration capabilities, proactive client management, and high-performing internal teams that can execute at the highest level.

Leadership Opportunity in RCM with Fast-Growing Medical Billing Enterprise

This is more than just an operational leadership role—it's a rare opportunity to drive business transformation, take an organization to market, and be part of a high-growth, high-impact journey. You can play a pivotal role in shaping the future of out-of network RCM commercialization while influencing the broader trajectory of the company's expansion and success.

You will help establish our leadership in the industry, influence the long-term trajectory of the company, and leave a lasting legacy in the high-growth, high-impact journey ahead. Your leadership will not only drive growth but will help define what success looks like for the organization as we scale and evolve.

About the role

The Vice President of Operations is responsible for overseeing the strategic direction and operational efficiency of the Out-of-Network (OON) revenue cycle management (RCM) functions. This is more than just an operational leadership role—it is an opportunity to drive business transformation, guide the organization to market, and be a key player in a high-growth, high-impact journey. The Vice President will be instrumental in shaping the future of Out-of-Network RCM commercialization and will influence the broader trajectory of the company's expansion and success. The Vice President of Operations will play a central role in implementing operational best practices, building scalable processes, and ensuring the seamless delivery of services while enhancing the company's competitive advantage in the industry. This role demands a strategic thinker with a deep understanding of RCM, a proven track record in operational leadership, and a passion for driving transformative change within a rapidly growing organization. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Key Responsibilities

The following are the key duties and responsibilities of the Vice President of Operations:

• Build and scale high-performing teams that drive efficiency, accountability, and results.
• Develop and refine client onboarding, integration, and management processes to support a growing external client base.
• Shape the go-to-market strategy, working closely with business development and operational leaders to ensure seamless execution.
• Leverage AI and automation to create a best-in-class RCM platform that differentiates us in the market.
• Serve as the face of the company both internally and externally, representing our commitment to excellence and driving the vision forward. Lead with confidence, strategic foresight, and the ability to inspire teams to execute with precision.
• Externally engage with clients, partners, and industry stakeholders to ensure our value proposition resonates and meets the expectations of a growing client base. Nurture relationships, secure buy-in, and demonstrate the unique advantages of our RCM offering while fostering a collaborative and partnership-driven environment.
• Inspire a culture of accountability, high performance, and continuous improvement. Ensure operational health while creating an environment where teams feel empowered to excel, collaborate, and innovate.

• Bachelor's degree in Business Administration, Healthcare Management, or a related field. An MBA or other advanced degree is highly preferred.
• Minimum of 10 years of experience in operations management, with at least 5 years in a senior leadership role within the healthcare or RCM industry.
• Proven track record of successfully scaling operations and leading large, cross-functional teams.
• Experience with automation and AI integration in operational processes is a significant advantage.
• Strong strategic thinking and problem-solving skills, with the ability to translate vision into actionable plans.
• Excellent leadership and team-building skills, with a focus on fostering a culture of accountability and high performance.
• Exceptional communication and interpersonal skills, capable of engaging effectively with clients, partners, and internal teams.
• Proficiency in data analysis and performance metrics, with a keen eye for identifying trends and opportunities for improvement.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Familiarity with RCM software and tools, as well as general IT systems used in healthcare operations.
• Understanding of AI and automation technologies and their application in RCM processes.
• Deep understanding of the healthcare industry, specifically out-of-network RCM, including regulatory requirements and payer landscapes.
• Knowledge of market trends and best practices in RCM and healthcare operations.
• High level of integrity and ethical standards. • Strong executive presence and the ability to inspire confidence and trust.
• Adaptability and resilience in the face of challenges and change.

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).  

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.  

• Medical, dental, vision, long-term disability, and life insurance.  

• Generous 401(k) with up to 6% employer match.  

Exact Billing Solutions (EBS) Culture 

Integrity. Dependability. Attention to detail. All our team members exhibit these qualities when it comes to doing business. And when it comes to the business of supporting a team, as a company, we offer no less to our team members. We’re a fast-paced, growing company delivering services that allow our clients to spend more time helping people. At the end of the day, it’s people, not numbers, that drive our success. 

Exact Billing Solutions participates in the U.S. Department of Homeland Security E-Verify program.