Manager, Research Operations

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

Hims & Hers is seeking a Research Operations Manager to join our Customer Insights & UX Research team on a full-time, six-month contract. In this role, you’ll serve as the operational backbone of the research function, ensuring studies run smoothly, efficiently, and compliantly. You’ll manage tools, vendors, budgets, and processes that enable high-quality, scalable insights work, helping the team stay focused on strategic research that drives business impact. This is a temporary position for 6 months.

About You:

You’re a systems-minded operator who loves bringing structure to complexity. You understand the logistics that power research from tools and templates to recruitment and incentives, and take pride in keeping everything running seamlessly. You’re hands-on, comfortable programming and fielding surveys, and adept at managing multiple projects and partners at once.

You’re proactive, dependable, and skilled at building strong relationships with vendors and stakeholders. You care deeply about creating a smooth, respectful participant experience and are motivated by bringing the customer voice to life through well-run, ethical research. You thrive in fast-paced environments, anticipate needs, and optimize processes to keep work flowing efficiently.

You Will:

• Manage day-to-day research operations across tools, vendors, and workflows

• Program, field, and distribute surveys using DIY research platforms

• Oversee participant recruitment, scheduling, incentive distribution, and QA for active studies

• Ensure a positive participant experience and uphold privacy, consent, and ethical research standards

• Partner with Legal, Compliance, CRM, and cross-functional teams (e.g., Marketing, Product, CX) to ensure smooth execution

• Maintain research tools and manage vendor relationships and contracts

• Track project timelines, budgets, and documentation to keep programs on schedule and aligned

• Create and maintain the central research repository

• Support research enablement by maintaining documentation, templates, and onboarding materials

• Continuously improve operational processes to increase team efficiency and data quality

You Have:

• 5-7+ years of experience in research operations, project management, or consumer insights support

• Hands-on experience programming and fielding surveys, managing vendors, and tracking research budgets

• Strong knowledge of compliance, privacy, and incentive management best practices

• Excellent organizational, communication, and stakeholder management skills

• Experience in healthcare, wellness, or DTC environments is a plus

Our Benefits (there are more but here are some highlights):

• Competitive salary compensation

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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