Fast Facts

Handshake is seeking Bill and Account Collector Professionals to work as AI Trainers in a flexible, remote contract role, providing evaluations and feedback on AI models relevant to their field.

Responsibilities: Responsibilities include developing and evaluating prompts for AI models, providing structured feedback, and leveraging professional experience to enhance AI understanding of workplace tasks.

Skills: Candidates should have at least 4 years of professional experience in account collections, customer communication, and related administrative tasks.

Qualifications: Preferred qualifications include familiarity with handling delinquent accounts and advising customers on debt repayment strategies.

Location: This is a remote position, allowing work from anywhere in the United States, with flexible hours averaging 5-20 hours per week.

Compensation: $60 - $60 / Hourly

Overview

Handshake is recruiting Bill and Account Collector Professionals to contribute to an hourly, temporary AI research project—but there’s no AI experience needed. In this program, you’ll leverage your professional experience to evaluate what AI models produce in your field, assess content related to your field of work, and deliver clear, structured feedback that strengthens the model’s understanding of your workplace tasks and language. The Handshake AI opportunity runs year-round, with project opportunities opening periodically across different areas of expertise.

Details

• The position is remote and asynchronous; work independently from wherever you are.
• The hours are flexible, with no minimum commitment, but most average 5-20 hrs
• The work includes developing prompts for AI models that reflect your field, and then evaluating responses.
• You’ll learn new skills and contribute to how AI is used in your field
• Your placement into a project will be dependent on project availability—if you apply now and can’t work on this project, more will be available soon.

Qualifications

• You have at least 4 years of professional experience in one or more of the following types of work.
• The examples below reflect the types of real-world responsibilities that you might have had in your role that will give you the context needed to evaluate and train high-quality AI models
• Record information about the financial status of customers and the status of collection efforts.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Locate and monitor overdue accounts using computers and various automated systems.
• Arrange for debt repayment or establish repayment schedules based on customers' financial situations.
• Advise customers on necessary actions and strategies for debt repayment.
• Answer customer questions regarding problems with their accounts.
• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
• Confer with customers by phone or in person to determine reasons for overdue payments and review terms of sales, service, or credit contracts.
• Receive payments and post amounts paid to customer accounts.
• Trace delinquent customers to new addresses by contacting post offices, telephone companies, credit bureaus, or questioning neighbors.
• Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
• Sort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and writing reports.
• Perform administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers.
• Contact insurance companies to check the status of claims payments and write appeal letters for denied claims.
• Negotiate credit extensions when necessary.
• You’re able to participate in asynchronous work in partnership with leading AI labs.

Application Process

• Create a Handshake account
• Upload your resume and verify your identity
• Get matched and onboarded into relevant projects
• Start working and earning

Work authorization information

F-1 students who are eligible for CPT or OPT may be eligible for projects on Handshake AI. Work with your Designated School Official to determine your eligibility. If your school requires a CPT course, Handshake AI may not meet your school’s requirements. STEM OPT is not supported. See our Help Center article for more information on what types of work authorizations are supported on Handshake AI.