Franchise Lead Coordinator

About Hana Group 
Hana Group is a global leader in ready-to-eat Pan-Asian cuisine, bringing fresh, chef-crafted sushi and Asian-inspired dishes to customers through our in-store kiosks and food service operations. With a presence in major grocery retailers across the U.S., we’re committed to delivering high-quality food that’s convenient, delicious, and prepared with care. Our culinary teams operate with a passion for food and a dedication to service that drives every customer interaction. 

Our Culture 
At Hana Group, we believe our people are the heart of our success. We’re proud to foster a diverse and inclusive work environment where team members feel empowered, supported, and inspired to grow. Whether you're rolling sushi, managing a kiosk, or supporting operations behind the scenes, your work makes a real impact on the customer experience and the company’s success. We invest in our employees through hands-on training, leadership development, and clear pathways for career advancement. 

Why Join Us 
Joining Hana Group means being part of a fast-paced, entrepreneurial company that’s transforming the way people eat. We operate with a focus on food safety, operational excellence, and customer satisfaction, while never losing sight of the people who make it all happen. If you're passionate about food, thrive in dynamic environments, and want to be part of a company that’s growing across the U.S., Hana Group could be the perfect fit for you. 

The Franchise Lead Coordinator plays a vital role in supporting our franchise growth by ensuring all incoming leads are properly entered into our franchise database and proactively reaching out to schedule initial appointments for our Franchise Development Managers. This position serves as the first point of contact for prospective franchisees, helping maintain a steady flow of qualified appointments. The role also assists in maintaining data accuracy and collaborating with the broader team to support franchise development initiatives.

Key Responsibilities:

• Promptly enter and track all new franchise leads in our CRM and franchise database.
• Conduct timely outreach (phone, email, and other channels) to all leads to introduce the franchise opportunity and schedule initial qualification appointments with the Franchise Development Managers.
• Ensure data integrity by updating lead records and tracking engagement activity.
• Collaborate closely with the franchise development team to hand off leads smoothly and support a positive candidate experience.
• Participate in maintaining and optimizing franchise development reports and dashboards.
• Support database cleanup projects, list imports, and other administrative tasks related to lead management.
• Assist with other team projects and marketing follow-up activities as needed.

Skills:

• Strong organizational skills and the ability to manage multiple tasks and priorities.
• Proficiency in CRM systems and data entry.
• Confident phone presence and email communication skills.
• Tech-savvy and able to quickly learn new tools and systems.

• Prior experience in customer service, inside sales, lead coordination, or a similar administrative support role.
• Strong verbal and written communication skills, with the confidence to call prospective candidates.
• Comfortable working with web-based CRM and database systems.
• Excellent attention to detail and commitment to maintaining accurate records.
• Ability to collaborate effectively with a team while working independently on day-to-day tasks.
• Prior experience in franchising, recruiting, or sales support is a plus.
• Self-motivated with good time management skills.

This describes the general duties and responsibilities for the position. Other duties may be assigned as needed.

Hana Group North America is an Equal Opportunity Employer

Salary: $60,000.00-$65,000.00 USD annually