Senior Manager of IT

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary

The Senior Manager of Information Technology is responsible for serving as GLIDE’s hands-on Salesforce Administrator and as the Director’s right-hand, overseeing Department of Information Technology operations, infrastructure, and staff. This is a highly visible role that ensures optimized Salesforce productivity, as well as secure and efficient technology operations across the organization.

GLIDE operates primarily in a Windows and Microsoft 365 environment, with a network infrastructure that includes Windows Servers, Hyper-V virtual machines, Azure-hosted VMs, and Meraki networking hardware. Strong expertise in Windows Server environments, including Active Directory, as well as proficiency in Microsoft 365 administration (Intune, Entra, Exchange, SharePoint, etc.) is essential. The organization also manages Apple devices, including Macs and iPads, through Jamf, so familiarity with Jamf Pro and Apple device management best practices is highly beneficial.

The ideal candidate for this position is a seasoned Salesforce technician with the passion, skills, and knowledge to work closely with the Director of IT & Operations for overall department management. Responsibilities include Salesforce administration, governance, and strategy recommendations; general IT project scoping, assessment, and management; and drafting of sound IT policies, procedures, and technical documentation. This position requires excellent coordination and the ability to work well with executives, managers, and line staff. Depending upon operational needs, this position requires four to five days per week onsite and zero to one remote workdays per week; some evenings, weekends, and on-call coverage required for special events and/or emergencies.

• IT Operations Management (bold); Oversees day-to-day IT operations, including direct coaching for 1 to 5 technicians. Assists the Director with ensuring cybersecurity and software workflow best practices, data protection policies, regulatory compliance, vendor coordination, and software licensing.Serves as project manager for key IT projects and systems administrator for mission-critical and/or confidential systems. 
• Salesforce Administration (bold): Serves as the primary administrator for the organization’s Salesforce environment. Coordinates with internal Salesforce specialist and vendor support to ensure Salesforce is optimized for best performance. Manage permissions, roles, permissions, data imports/exports, and integrations with third-party tools. Enforce system documentation and change management processes. Reviews and approves or rejects requests for Salesforce development/customizations. Configures Salesforce objects, fields, workflows, reports, dashboards, and automations when appropriate, in collaboration with internal Salesforce specialist and/or vendor. Partners with stakeholders to optimize Salesforce usage and implement enhancements aligned with business needs. Manages/implements system improvements, builds reports, trains users, and keeps up to date on new apps, features, and functionality that will enhance GLIDE’s Salesforce infrastructure. Builds business intelligence tools, including data visualizations, reports,and dashboards; identifies evaluation metrics to measure project success. 

• 5+ years of progressive IT experience, or an equivalent combination of education and experience, including 2+ years in a supervisory or management role.
• A solid track record of successful Salesforce administration, configuration, and/or management (Salesforce Administrator certification preferred).
• Proficient with Microsoft Office Suite, preferably with advanced skills in MS Excel, including Pivot Tables, Conditional Formatting, Lookup, and Logical functions.
• Strong knowledge of Microsoft 365 (MS Azure, Entra, Intune, Defender, Exchange, SharePoint, Teams, etc.
• Experience with mobile device management (Intune, Jamf, etc.)
• Experience with Hyper-V virtual machine management.
• Excellent problem-solving skills, communication abilities, and customer service orientation.
• Adept at learning project management and data systems (i.e., Salesforce, Asana, Concur, Adaptive, etc.)
• Ability to establish a set of priorities based on the identification of the most critical or outstanding issues, and to multitask within specific timelines.
• Proven experience achieving project goals while managing scope, time, quality, and risk.
• Demonstrated ability to work well under pressure and manage stress effectively in a demanding and fast-paced multi-cultural environment.

• Experience in a non-profit, healthcare, or mission-driven environment.

• Familiarity with cybersecurity frameworks, compliance requirements (e.g., HIPAA, SOC 2), and asset management systems.
• Project management experience and/or relevant certifications (e.g., PMP, ITIL).
• Additional Salesforce certifications (Advanced Admin, Platform App Builder) are a plus.
• Experience working with Salesforce Nonprofit Success Pack, Pardot, and Power BI.

• GLIDE’s buildings are located in the Tenderloin neighborhood. 
• GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building. 

• Ability to work on a computer and see details of objects at close range. 
• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom). 
•  Finger dexterity and the ability to use all standard office equipment. 
• Sit or stand comfortably, and the ability to navigate throughout office spaces (via elevator or stairs).