Intermediate Support Engineer (AMER)
Skills
- Experience managing customer-facing technical cases through resolution
- Strong Linux systems administration comparable to LFCE/RHCE
- Scripting experience (Ruby or Bash) and familiarity with MVC frameworks like Ruby on Rails
- Hands-on use of Git and CI/CD in production or customer environments
- Ability to write clear support content and documentation
- Ability to explain complex technical topics to varied audiences
- Familiarity with DevOps technologies such as Kubernetes and Serverless
- Comfort with on-call rotations and incident communication
Responsibilities
- Handle technical customer cases from triage through reproduction, bug reporting, and resolution across Zendesk, email, and video calls
- Investigate issues using Linux admin tools, logs, and the GitLab codebase; create merge requests to fix root causes
- Support both Self-managed and GitLab.com (SaaS) customers and participate in daytime on-call rotations
- Write and maintain clear, reusable support documentation and runbooks based on real customer scenarios
- Collaborate with Product, Development, Infrastructure, Customer Success, and Sales to influence roadmap and prioritize fixes
- Develop and improve internal support tooling, automation, and processes in the issue tracker
- Pair with teammates, share knowledge, and participate in hiring activities to grow the Support team
Education
- Bachelor's degree in Computer Science, Engineering, or equivalent experience preferred
- Relevant certifications (LFCE, RHCE) considered a plus
- Open to candidates with equivalent practical experience in technical support or engineering roles
Benefits
- Flexible paid time off and remote-first work model
- Health, financial, and well-being benefits
- Equity compensation and Employee Stock Purchase Plan
- Home office equipment support
- Growth and Development Fund and parental leave
- Team Member Resource Groups and diversity/inclusion programs
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Experienced Executive Assistant needed to provide high‑level administrative, travel, and meeting support to senior leadership at CDW, ensuring efficient stakeholder coordination and project follow-through.
Support the scaling of Mia's dealership platform as a Support Operations Analyst by triaging incidents, documenting root causes, and coordinating fixes across CS and Engineering.
Provide high-level executive support to Clearwater Analytics’ CTO and Bay Area team in a hybrid, fast-paced role based at the San Jose Santana Row office.
GitLab is a complete DevOps platform, delivered as a single application that's fundamentally changing the way Development, Security, and Ops teams collaborate and build software.
12 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
