Manager, Issues Communications

About Us

Girl Scouts of the USA

Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment. 

As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork. 

Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.

This is a Hybrid role with in NYC Office 2 days a week. 

You Will

COMMUNITY DESCRIPTION  

Communication is vital to the Girl Scout Movement’s success in delivering on its mission by enabling vibrant membership and revenue growth; stewarding brand reputation and relevancy; and building engaging relationships and loyalty among consumer audiences - girls, parents, alum, volunteers and the public. 

POSITION SUMMARY 

The Manager, Issues Communications is responsible for protecting the external reputation and health of the Girl Scout Movement and developing internal and external communications strategies that support the advocacy goals of the Girl Scout Movement while protecting and promoting brand reputation. Working with and through the media to react to potential sensitive issues, the incumbent seeks to promote outcomes and issues important to girls at the federal, state, and local levels. As part of this effort, this position works closely within the Corporate Affairs team to create messaging and tools for local councils to respond and react to sensitive issues.  The Manager works closely with Council staff to provide support, training and counsel to sensitive issues both reactively and proactively 

ESSENTIAL RESPONSIBILITIES - Primary duties of the position 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Essential Responsibilities 

• Develops and drafts proactive and reactive media statements, messaging, FAQ’s, communications alert and advises on complex or high-risk topics and other deliverables as needed. 

• Coordinate cross-functional response teams during crises or reputational events, ensuring message alignment and timely dissemination across channels. 

• Monitor and assess emerging issues, risks, and public sentiment across media, stakeholder, and regulatory landscapes that could impact the organization’s reputation. 

• Executes proactive media outreach and reactive media relations strategies as needed 

• Develop and execute proactive and reactive communications strategies to address reputational risks, policy developments, public criticism, or misinformation. 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  

REQUIRED COMPETENCIES  

Individual Contributors who may have responsibility for projects or processes and who are still developing. 

• 5+ years’ experience in Communications  

• Expertise managing crises and complex, high-risk assignments 

• Ability to work in a high-functioning team with specific timelines and outcomes 

• Strategic and quick thinker who can stay calm in crisis situations and works well under pressure across corporate reputation, public affairs, crisis management and stakeholder engagement 

• Excellent communication, presentation, and project management skills.  

• Demonstrated excellent written/verbal communication  

• Ability to solve complex problems/issues thoughtfully, strategically and under pressure 

• Demonstrated ability to work with senior executives 

• Demonstrated organizational skills and ability to manage multiple tasks/projects at once 

• Experience working with news media 

• Ability to work well under tight deadlines in a fast-paced team environment 

• Entrepreneurial spirit, can-do attitude, and ability to collaborate with colleagues across the enterprise 

• Ability to work nights and weekends as required by business needs  

• Note: This is a hybrid position and will require 2+ days a week in NYC office  

REQUIRED TECHNICAL SKILLS   

Office 365 or similar suites 

Competency in PowerPoint or similar presentation software 

Competency in Microsoft Excel or similar software 

REQUIRED EDUCATION AND EXPERIENCE (i.e., degrees, certifications) 

Degree or Equivalent Experience: 

Bachelor’s degree or equivalent experience 

Minimum Years of Experience:   Minimum of five (5) years’ experience in corporate environment 

SALARY RANGE: $80,000 - $105,000

This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.

What We Offer: 

Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes: 

Paid Time Off:  

GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.

Other Benefits: 

• Medical and Behavioral Health Coverage 
• • Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance. 
  • Both plans include GSUSA partial subsidy of premium costs
  • Dental and vision coverage 

• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts 
• Company-paid life insurance 
• Flexible work arrangements 
• 12 weeks of paid parental leave 
• 401(K) with company match 
• Sick leave 
• Short- and Long-Term Disability for salary continuation 
• Health and Wellness Classes and Activities throughout the year 
• Access to Employee Engagement Groups 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT: This job operates in a professional office environment.

POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time position. Days and hours of work are Monday through Friday.

AAP/EEO Statement: GSUSA is an equal employment opportunity employer.