Staff Backend Engineer
Location: San Francisco (100% In-Office)
Experience: 5+ years
Salary: $200K - $500k • Offers Equity
About Us
At Giga, we’re revolutionizing enterprise customer support by deploying AI agents that resolve over 1 million customer tickets monthly via voice and chat. Industry leaders like DoorDash trust our AI to navigate complex, real-world conversations with clarity, accuracy, and scalability.
With multi-year contracts secured and strong investor backing from YC President Garry Tan, Nexus Venture Partners, and other top investors, we’re scaling fast to meet skyrocketing demand.
Why Join Us?
Momentum: Be a part of a team that has seen validation from both customers and investors alike
Ownership: Be a key contributor to cutting-edge ML projects transforming industries and influence the company’s technical direction
Growth: Develop yourself alongside top-tier engineers and Founders
About the Role
We’re seeking a seasoned Staff Backend Engineer with hands-on experience in building processes & infrastructure. You should take pride in your work and write high-quality, scalable code. If you thrive in a fast-paced, high-ownership environment, we want to hear from you.
What You’ll Do:
Ship and Own Products: Rapidly contribute to our products, eventually owning your own product or product lines.
Design Scalable Solutions: Crafting systems that remain fast, reliable, and secure as we grow while owning key backend & infrastructure projects.
Translate Vision into Launches: Partner with founders and cross-functional teams to turn big ideas into clear plans, drive sprints, and land high-impact releases.
Technical Leadership: Drive technical decisions and architecture design, shaping the foundation of our solutions.
Who You Are / Must-Haves:
Exceptional Engineer
Backend: Strong experience in Python (Django experience is a plus)
Cloud: Proficient with AWS or Google Cloud
Scalability: Familiarity with Kubernetes and Docker is a plus
Entrepreneurial: Preference for candidates with experience at successful startups — former founders are especially valued
Seasoned: 8+ years of hands-on engineering experience with roles in leadership
Gritty: Capable of working long productive hours
Strong Background: Degree from a top-tier engineering program
Perks & Benefits
Extremely competitive total compensation
Equinox Membership
Wellness allowance
Full health, dental, and vision coverage
On-demand snacks, meals, and coffee to keep you fueled
Interview Process
Screening call w/ recruiting lead (20 min)
Intro call w/ Founding Engineer (15 min)
Live coding round w/ Founding Engineer (1 hr)
In-office interview (full day)
Average salary estimate
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