Repair & Maintenance Operations Lead
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least October 10th, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.
The Central Field Technical Operations (CFTO) team is a centralized organization focused on continuous improvement in the areas of customer experience and business performance. A key team within CFTO is the Field Technical Services and Operations (FTSO) responsible for service transition and performance optimization for field operations and drops, install and repair functions. Members of FTSO bring their experience and creative problem solving in direct support of continuous improvement of customer experience.
Role Description
This role is focused on outside plant repair, maintenance and all related field operations functions. In this role the Lead will be responsible to guide cross functional operational improvement working closely with CFTO domain leads to ensure a smooth transition of new processes and tools through implementation. The Repair and Maintenance Operations Lead will also be responsible to support continued performance improvement for all markets. Performance improvement scope will include analysis of existing key performance indicators to identify opportunities for improvement. The Lead will also work closely with market peers to develop and implement improvement plans. Focus will be primarily on performance optimization, efficiencies and growth/expansion.
The ideal candidate possesses strong analytical skills, proven vendor management capabilities, technical understanding of fiber to the home (FTTH) networks and strong communication skills. Success in this role requires a strong understanding and passion to drive outstanding customer experience. We are looking for highly motivated, hard working self-starters who are results-oriented to join our team.
In this role, you’ll:
- Utilize existing data to prepare and present performance reviews to market teams.
- Work with market teams to identify root-cause in underperforming areas of the program and develop and implement improvement programs.
- Lead cross functional changes to share best practices across all market teams.
- Provide subject matter expertise guidance to develop new and improve existing processes.
- Facilitate financial performance analysis
At a minimum we’d like you to have:
- 5 years of experience leading a network operations efforts with responsibility for: resolution of network outages, preventative programs, change management and training.
- Technical understanding of both passive optical networks and MAN IP networks
- Experience managing large/complex cross functional projects and vendor management
- Experience leveraging data analytics to drive improvements
It’s preferred if you have:
- PMP or Six Sigma certifications.
- Knowledge of network drawings, route maps and scopes of work and interpreting fiber test results and auditing projects for compliance with scopes of work.
- Experience in operational improvement and process/workflow development.
- Analytical and financial skills.
- Knowledge of Sales Force - Field Services Lightning
- Effective communication skills, both verbal and written.
The US base salary range for this full-time position is between $160,000 - $235,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
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