Hospice Clinical Manager – Gilchrist Inova

Under limited supervision, manages the clinical patient care delivery of identified area(s) of responsibility. Manages, the human, fiscal and communication resources to facilitate coordination of care.

Education

Bachelor’s degree or equivalent. Master’s Degree in Nursing, or related degree or the equivalent preferred.

Experience

At least five (5) years progressive clinical experience, including at least two (2) years’ in a lead or supervisory role.  Additional education may be substituted for some of the experience.

Knowledge, Skills and Abilities

• Substantial interpersonal and verbal communication skills required in order to provide effective leadership to assigned staff, maintain effective contacts with patients, families, physicians and community
• Analytical skills necessary to organize and oversee the work of others and to develop and administer sound policies, procedures, budgets and clinical practices.

Licensures, Certifications

• Current Virginia state license as a Registered Nurse
• Licensed driver with automobile that is insured in accordance with organization requirements and is in good working order.

Principal Duties and Responsibilities

Strategic Planning

• Develops, implements, and ensures hospice service and after hours care for patients and families.

Financial Management

• Manages accounts payable issues.
• Processes payroll for assigned areas.
• Develops efficient staff plans with allocated resources.
• Maintains inventory and analyzes cost of supplies and services.

Human Resource functions

• Manages human resources within established productivity guidelines and the personnel budget.
• Facilitates training and development efforts.
• Maintains employee competencies.
• Monitors and reviews work performance of the staff.
• Interviews and selects personnel.
• Utilizes IT system to monitor productivity and performance of staff.

Service Excellence

• Monitors, investigates and responds to customer feedback, modifying office systems, processes and patient care as needed.
• Monitors and adjusts programs based on family satisfaction scores.
• Meets or exceeds patient statistical targets.

Quality Initiatives

• Oversees staff involvement in quality control and improvement efforts, general safety, and infection control procedures.
• Initiates, monitors, and evaluates performance for the team, as needed.
• Monitors trends, reviews and revises systems/processes as appropriate.
• Ensure standards of practices are met and incorporates compliance with regulatory laws.

Patient Care Management

• Manages the clinical practice of patient care including care planning.
• Participates in the development of patient care programs and/or expansion of services.
• Coordinates interdepartmental activities that have significant impact on patient care.
• Interprets hospice standards to clinical staff, other departments, physicians, patients and the community.

Communication and Coordination

• Responsible for coordination of after hour needs of patients and families.
• Communicates with all Clinical Managers to assess needs and schedule accordingly.
• Coordinates and oversees compliance of documentation management resources involving clinical/administrative staff, pharmacy and durable medical equipment.

Physical Requirements

• Ability to stand and walk almost constantly (up to 80% of work time) and occasionally (up to 20% of work time) lift and position patients.
• Ability to perform home care visits.

Working Conditions

• Office, facilities and home environment

Conditions of Employment

• Reliable transportation and auto insurance.
• Valid Driver’s License
• Maintain current licensure and certification

All roles must demonstrate Gilchrist Inova Values

Gilchrist Inova Values

Value Description

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.