Strategy & Operations Manager, AI

Funnel Leasing Inc., is hiring for a Strategy & Operations Manager, AI . The Strategy & Operations Manager, AI will be responsible for driving operational excellence and strategic initiatives across Funnel's Artificial Intelligence capabilities, with a primary focus on rapidly scaling the machine learning powered virtual leasing agent product. This role serves as a critical bridge between Product/Engineering, Data Science, Implementation, and Customer Success, ensuring a successful product roadmap and optimal operational performance for Funnel's AI solutions.

You will act as an internal consultant and examine business processes and client relationships and will own end-to-end operational processes, identifying opportunities for process improvement, establishing systematic monitoring frameworks, and guiding the AI product roadmap as Funnel continues to embed AI deeper throughout its product offering. Your work will directly impact product scalability, operational efficiency, and customer satisfaction. The Salary range for this role is $125,000 to $145,000/year.

Why Funnel?

We are a 'work from anywhere' in the U.S. SaaS company that centers our services on the renter experience. We develop amazing software that has revolutionized the #proptech industry. And did we mention we have an amazing team that is on #FunnelFire!? Oh, did we forget to tell you we have unlimited PTO, benefits that begin on your first day of employment, P.I.N.K. core values that ROCK, and our team puts the FUN in Funnel!

Who is Funnel Leasing?

Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon. We’ve created cloud-based marketing and leasing software that delivers the ultimate rental experience for everyone involved in the process. We’re in the process of transforming the real estate industry through cutting-edge technology built, sold, and supported by the most passionate people you’ll meet.

The Strategy & Operations Manager, AI essential roles and responsibilities include, but are not limited to the following:

Roles and responsibilities

• Work directly with Product and Engineers to ensure the growth and scalability of Funnel’s AI solutions.
• Guide the AI product roadmap by providing internal consultancy on business processes and client relationships
• Work closely with clients to understand their needs and inform strategic product decisions.
• Serve as the primary liaison between technical teams and external stakeholders on AI product and operational matters
• Own end-to-end monitoring, triaging, and resolution of AI operational issues to ensure seamless service delivery.
• Establish systematic monitoring frameworks and develop cross-functional procedures that standardize operational approaches across the organization.
• Partner with Customer Success and Implementation to ensure positive customer experiences from launch through ongoing usage.
• Track operational metrics, analyze performance trends, and provide actionable insights to leadership.
• Performs other duties as assigned and modified at manager's discretion
• Travel: < 5%

Education, Work Experience, and Certifications

• 3+ years of experience in strategy consulting, investment banking/private equity, AND/OR a top-tier tech company in strategy, business operations, or growth.
• Proven track record of running cross-functional initiatives, achieving goals, and succeeding in a team environment
• Strong problem-solving, analytical, and interpersonal skills.
• Passion to do whatever it takes to solve complex problems and build scalable processes.
• Comfort working in a high growth, constantly changing environment

You'll really impress us if you have:

• A JD or MBA
• Experience in the real estate industry
• Experience at a SaaS company.
• Knowledge of and interest in artificial intelligence.
• An obsession with challenging the status quo.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Funnel, we are committed to building a proptech company that is as diverse as the multifamily industry we serve, and that means to not only live our inclusivity, but also to support and encourage it among all of society. If you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Equal Employment Opportunity

Funnel provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employees must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position.  Funnel may change the specific job duties with or without prior notice based on the needs of the organization. 

Employees may be eligible for various benefits. Generally, we provide employee access to:

• Health insurance
• Dental and Vision insurance
• Company paid Life/AD&D
• Long-term Disability insurance
• Short-term Disability insurance
• Term Life insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Retirement Plan - 2% company match
• EAP

In addition to these benefits, we also offer

• Remote/Hybrid Opportunities
• Uncapped Discretionary Time off
• Sick Leave
• 13 paid holidays
• One time remote work stipend
• Employee recognition program
• Employee-led Groups (ELG’s)