Master Data & Systems Administrator (Contract)

Who We Are

Frida is more than a brand built to support parents. We get parents. We know all about the often unbelievable realities of parenthood, because we’ve been in the trenches. Over the last 9 years, we’ve dedicated ourselves to developing the tools (and sometimes the tips, too) that help simplify parenting - and it all started with snot. Since the launch of our cult-favorite NoseFrida, The SnotSucker, we’ve innovated and launched over 100 products that provide quick and easy solutions to age-old parenting problems. We also launched Frida Mom in 2019, with products to help women with the transition through the fourth trimester into motherhood. Today, Frida holds over a 70% share of its main category, and our products can be found in over 50+ countries and in over 40,000 stores throughout the US - in every retail channel from mass-market, grocery, chain drug, and specialty stores. For 9 years, we’ve had parents’ backs as they navigate the parts of parenthood you don’t usually see on the ’gram with honest and raw messaging to provide the answers to questions they didn’t even know they had. And, we’re just getting started.

How You Will Make an Impact

Frida is seeking a technically capable and process-driven Master Data & Systems Administrator to support the governance, accuracy, and lifecycle of master data across our enterprise systems—primarily NetSuite. This role ensures that our core data (items, vendors, customers, employees) is well-governed, compliant with business standards, and accessible to the right users through structured workflows and access controls.

As a key member of the Master Data team, you will manage the intake and resolution of data-related tickets while playing a critical role in maintaining data integrity, documenting standard operating procedures, and supporting cross-functional teams with platform access management, training and workflow enablement. 

Responsibilities to include:

Master Data Operations & Ticket Management

• Monitor and triage incoming master data requests (e.g., new item setup, vendor/customer record updates) using service desk tools.
• Execute data changes directly in NetSuite, following pre-defined workflows, naming conventions, and validation rules.
• Collaborate with internal stakeholders (Ops, Finance, IT) to clarify requests and ensure data accuracy.
• Maintain trackers and logs for ticket progress, resolution timelines, and escalation needs.
• Conduct periodic audits of master data to flag issues and support ongoing quality improvements.

Data Governance & Documentation

• Enforce metadata standards, naming conventions, and business validation checks within NetSuite and related platforms.
• Support data stewards in adhering to defined workflows and approval processes.
• Create and maintain SOPs, FAQs, reference materials, and documentation for data request procedures and governance rules.
• Help establish and communicate policies for how master data is created, maintained, and accessed.
• Document change requests and maintain logs that support auditability and process transparency.

NetSuite Platform Support & Enablement

• Develop functional knowledge of NetSuite roles, permissions, workflows, and custom fields to support platform usage.
• Assist in onboarding users and delivering training related to NetSuite functionality and data submission workflows.
• Gather feedback from users and propose continuous improvements to data handling, UI design, and approval flows.
• Support the alignment between business units and IT by documenting pain points, gaps, or needs tied to master data processes.

Access Management & System Administration

• Support access provisioning for NetSuite and related enterprise platforms, ensuring alignment with role-based controls.
• Maintain user permission documentation and assist in managing system roles in coordination with IT.
• Help monitor access logs and ensure system usage complies with internal policies and audit requirements.
• Serve as a backup administrator for enterprise systems during platform changes or user lifecycle events.

What You Will Need

• 5+ years of experience in master data operations, ERP administration, or enterprise data governance
• Proven success in managing access control frameworks, security audits, and role definitions across multi-platform environments.
• Strong understanding of master data management principles, metadata standards, and data lifecycle workflows.
• Proficient with ticketing platforms such as Jira or Zendesk, and productivity tools like Excel or Google Sheets.
• Demonstrated experience with training end users, writing SOPs, and supporting cross-functional governance.
• Experience working with NetSuite, Power BI, Microsoft 365, Power Apps, or similar enterprise tools.
• Familiarity with scripting (e.g., PowerShell, SuiteScript) and automation tools is a strong plus.
• Clear, proactive communicator who can translate technical details into business language.
• Bachelor's degree in Information Systems, Computer Science, Business Analytics, or a related field.
• Willingness to work in hybrid work environment but also have flexibility come into the office on an as needed basis
• 4-5 month contract/start immediately
• There are no benefits for this role

Who You Will Work With

Frida is an organization that values collaboration and community. As the Master Data & Systems Administrator, you will work closely with IT, Operations, and Finance teams.

Our Ways of Working

Frida HQ is located in Miami, Florida and approved roles have the flexible option to work remotely both Mondays and Fridays with the benefit of connecting in person Tuesdays - Thursdays.

EEO

Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Privacy Policy

By applying for this position, you acknowledge and understand that your information will be used as described in Frida's Job Applicant Privacy Policy: https://frida.com/pages/fridababy-job-applicant-privacy-policy

Agency and Third-Party Submissions

Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes.

Fraud Disclaimer

Fridababy LLC will never request personal information (i.e. Social Security number, bank account, or payment of any kind) during the application or recruitment process. Fridababy LLC will only contact you through verified methods, not unofficial platforms such as WhatsApp, Telegram, or personal email accounts. All legitimate communication will come from an official @frida.com or @fridababy.com email address or through our verified recruiting partners.

If you receive any suspicious outreach claiming to represent Fridababy LLC, please report it to [email protected] or [email protected]. Your safety and privacy is our priority.