Product Analyst I

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Product Analyst do at Fiserv?

Fiserv is a world-class data and analytics organization delivering the next generation of powerful data insights and decisioning solutions to financial institutions, fintech, consumer/business credit bureaus, government agencies and merchants.    

As a successful Product Analyst, you will be the primary liaison between Fiserv and our clients for support and consultation on the use of Fiserv products.  You will work directly with some of the largest financial institutions in the world. In this vital role, you will have a direct impact on client experience, ensuring the highest level of service and quality is constantly delivered to our customers.

Essential Job Responsibilities:

• Develop product knowledge and provide service support to clients and internal partners
• Work closely with clients and internal partners to trouble shoot, research and resolve product inquiries and impacting issues on client’s use of Fiserv products.
• Take a “Client First” approach by providing consultative servicing to meet client and company objectives
• Cultivate positive relationships with clients and internal partners
• Respond to client inquiries and research of client issues related to credit card processing, debit card processing, healthcare FSA/HSA accounts, and various other business lines our clients offer
• Research and provide information regarding client inquiries received via phone, email, or tickets
• Deliver consistent excellent customer service over the phone, in writing, navigating systems, procedures, and other resources
• Resolve customer inquiries as they are reported using system knowledge and internal SME consultation.
• On-call coverage and after hour support may be required and will be assigned on a rotating or as needed basis to support non-business hours for Incident response.

 Basic qualifications for consideration: 

• High school diploma or equivalent required.
• 3 or more years advanced client support experience
• Strong verbal and written communication skills
• Strong customer service orientation

Preferred qualifications for consideration:

• Bachelor’s Degree in Business or Finance
• Previous experience in the Financial Services Industry
• Knowledge of Fiserv systems, (PCF, ACS, Letters, DQ, Rules, 3270)
• Experience and knowledge of technical methodologies such as Waterfall and Agile.

Grade 7 – Product Analyst Job Description

What does a successful Product Analyst do at Fiserv?

Fiserv is a world-class data and analytics organization delivering the next generation of powerful data insights and decisioning solutions to financial institutions, fintech, consumer/business credit bureaus, government agencies and merchants.    

As a successful Product Analyst, you will be the primary liaison between Fiserv and our clients for support and consultation on the use of Fiserv products.  You will work directly with some of the largest financial institutions in the world. In this vital role, you will have a direct impact on client experience, ensuring the highest level of service and quality is constantly delivered to our customers.

Essential Job Responsibilities:

• Develop product knowledge and provide service support to clients and internal partners
• Work closely with clients and internal partners to trouble shoot, research and resolve product inquiries and impacting issues on client’s use of Fiserv products.
• Take a “Client First” approach by providing consultative servicing to meet client and company objectives
• Cultivate positive relationships with clients and internal partners
• Respond to client inquiries and research of client issues related to credit card processing
• Research and provide information regarding client inquiries received via phone, email, or tickets
• Resolve customer inquiries as they are reported using system knowledge and internal SME consultation.

 Basic qualifications for consideration: 

• High school diploma or equivalent required.
• 3 or more years advanced client support experience
• 2 or more years of Financial Processing or Financial Technology experience
• Strong verbal and written communication skills
• Strong customer service orientation

Preferred qualifications for consideration:

• Bachelor’s Degree in Business or Finance
• Previous experience in the Financial Services Industry
• Knowledge of Fiserv systems, (PCF, ACS, Letters, DQ, Rules)
• Experience and knowledge of technical methodologies such as Waterfall and Agile.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.