IT Architect Specialist (Salesforce)

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

NOTE: This position is hybrid (3 days onsite) at our FIS Office locations in Jacksonville (Florida), Atlanta (Georgia), New York City (New York) & Milwaukee (Wisconsin).

About the role:
We are seeking a highly skilled Salesforce Solution Architect with 12+ years of experience in designing and delivering enterprise-scale Salesforce solutions. The ideal candidate will have deep expertise across Salesforce Agentforce, Sales Cloud, Service Cloud, Data Cloud, and Experience Cloud, with strong integration experience connecting Salesforce to enterprise applications and external systems. This role requires a strategic thinker who can bridge business needs and technical solutions, ensuring scalable, secure, and high-performing Salesforce implementations.

What you will be doing:

• Lead the end-to-end solution architecture for Salesforce implementations, ensuring alignment with business goals and enterprise standards.

• Partner with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.

• Design and oversee solutions across Sales Cloud, Service Cloud, Data Cloud, Experience Cloud, and Agentforce.

• Define data architecture and integration strategies, ensuring data quality, governance, and compliance.

• Design and implement integrations between Salesforce and external systems using REST/SOAP APIs, middleware (e.g., MuleSoft, Dell Boomi, Informatica), and event-driven architectures.

• Provide technical leadership to developers, admins, and integration teams, ensuring best practices in design and delivery.

• Oversee environment management including sandbox strategy, refresh cycles, and alignment across development, QA, UAT, and production.

• Collaborate with DevOps teams to implement CI/CD pipelines using tools like Copado, Gearset, or Flosum.

• Provide production support guidance for critical Salesforce issues, ensuring minimal downtime and quick resolution.

• Stay current with Salesforce releases, features, and industry best practices to drive continuous improvement.

• Mentor and coach technical teams, fostering a culture of innovation and excellence.

What you Bring:

• 12+ years of experience in Salesforce ecosystem with a focus on architecture and solution design.

• Proven expertise in Agentforce, Sales Cloud, Service Cloud, Data Cloud, and Experience Cloud.

• Strong background in Salesforce architecture, data modeling, and system integrations.

• Hands-on experience with Apex, Lightning Web Components (LWC), SOQL, and Salesforce APIs.

• Extensive integration experience with REST/SOAP APIs, middleware platforms (MuleSoft, Dell Boomi, Informatica, etc.), and event-driven architectures.

• Experience with DevOps tools (Copado, Gearset, Flosum) and Git-based version control.

• Salesforce certifications: Application Architect or System Architect required; Certified Technical Architect (CTA) preferred.

• Strong understanding of Agile/Scrum methodologies.

• Excellent communication, leadership, and stakeholder management skills.

Added Bonus if you have:

• Experience leading large-scale Salesforce transformation programs.

• Familiarity with Salesforce Agentforce for AI-driven service and productivity enhancements.

• Hands-on exposure to Sales Cloud, Service Cloud, and Experience Cloud solution design.

• Strong knowledge of Data Cloud for customer data unification and insights.

• Ability to balance high-level architectural vision with hands-on technical depth.

What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment

• Diverse and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities

• Competitive salary and benefits

NOTE: This position is hybrid (3 days onsite) at our FIS Office locations in Jacksonville (Florida), Atlanta (Georgia), New York City (New York) & Milwaukee (Wisconsin).

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $140,890.00 - $236,690.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass