Training Specialist - Clinical

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.

firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

The training specialist is a critical role for firsthand. This role will help support the development of our team members as we rapidly grow and evolve. You will be involved in the administration and implementation of dynamic training programs that support clinical roles at all levels of the organization. Reporting to the Director of Learning & Development, you will work collaboratively to ensure our team members have the support they need to thrive. Through this work, you will be supporting the highly impactful goals of our organization. This is not just about training an EHR - you will be involved in training both clinical and non-clinical team members alike, building culture and driving performance. You will use data to drive decisions, lead engaging training sessions, and support team members as they grow into (and beyond!) their roles.

• Serve as owner of Clinical Onboarding & ongoing training including shadowing, delivering feedback, and coaching on best practices
• Collaborate closely with Clinical Support Team and practicing Clinicians to ensure training aligns with current practices & initiatives 
• Support Learning & Development Initiatives by leading training sessions for our growing team
• Develop and maintain training materials including guides, online learning content, instructional materials, etc. 
• Develop sessions and materials that bring clinical concepts to life for non-clinicians 
• Serve as Learning Management Administrator to ensure team members are enrolled in appropriate sessions, monitor completion of training plans
• Coordinate with stakeholders across the organization to develop and implement needed training
• Measure and monitor training effectiveness, and work collaboratively with the L&D Director to evolve programs
• Travel to different communities up to 60% of your time, particularly to launch new markets

• Excellent attention to detail, organizational skills and a desire to build 
• Excellent public speaking and presentation skills
• Experience with online webinar and course creation tools (Articulate 360 is a plus)
• A passion for leading inclusive and empowering training programs 
• A resourceful, action-oriented mindset
• A willingness to travel

• Experience with change management and launching new teams
• 3-4 years experience as a practicing clinician in an RN, Nurse Practitioner, Physician’s Assistant Role or other licensed role
• 3-4 years experience as a trainer, facilitator or educator - particularly skilled with large audience facilitation
• Experience leading both in-person sessions and interactive webinars
• Experience working collaboratively with different levels of staff across Community-based and Support teams
• Strong experience with Electronic Health Records training

• Thrive on feedback, and enjoy collaborating with and influencing colleagues and leaders
• Are happy working in a fluid, sometimes ambiguous, and rapidly changing environment
• Are comfortable moving forward with imperfect information. You are proactive and don’t let the pursuit of perfect get in the way of getting work done
• Are an eager learner and "do-er". You're not afraid to move forward in the absence of perfect information.
• Have experience in tools including Slack, Google Suite and other tools that support asynchronous work is not required but is a strong plus

Benefits 

For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.

Vaccination Policy

Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.

New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.

Unfortunately, we are not able to offer sponsorship at this time.