Staff Product Manager - FinTech & Ops
Skills
- Experiment design (A/B, holdouts), causal inference, cohort analysis and metric attribution
- Deep payments knowledge: processors, routing strategies, payment rails and merchant economics
- Decisioning and underwriting: IDV, policy design, low-latency APIs and recoverability controls
- Operational product experience partnering with Finance, Risk, CX, and Operations
- Strong cross-functional leadership, stakeholder management and executive communication
- Data-driven analysis and comfort with analytics tools/SQL and collaboration with Data Science
Responsibilities
- Own a 6–12 month roadmap balancing efficiency experiments, growth pilots, and platform investments with accountability for contribution profit uplift.
- Design and run rigorous A/B, cohort, and holdout experiments with pre-specified success criteria measuring CP, CX risk, GMV and LTV.
- Lead decisioning product work: returns/markdowns, underwriting and IDV policies, payment routing rules, and low-latency decision APIs integrating deterministic rules and ML.
- Improve payment economics via multi-provider routing and adoption of lower-cost payment rails to reduce fees and free margin for growth.
- Expand self-solve support modalities and virtual assistant adoption to reduce contact rate while preserving customer satisfaction.
- Redesign returns and resale flows and partner on liquidation to recover margin to fund growth investments.
- Document and present tradeoffs (automation vs human, build vs buy, growth vs efficiency) to senior leadership and cross-functional stakeholders.
- Empower operational teams to iterate and self-serve with limited engineering bandwidth and represent product in operational forums.
Education
- Bachelor's degree or equivalent professional experience preferred
- Advanced degree (MBA/MA/MS) is optional but beneficial
Benefits
- Base salary plus equity eligibility
- Comprehensive health, dental and vision benefits
- Hybrid work model (in-office 2 days/week, 3rd flex day starting 2026) and limited remote flexibility
- Retirement plan and other standard employee benefits
- Accommodations available throughout recruitment process
Average salary estimate
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