IT & Office Operations Assistant

Join the creative revolution at XR!    

XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!   

At XR, you'll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.   

Ready to make an impact? If you're passionate about technology, solving complex challenges, and joining a team that's changing the game, XR is the place for you. Let’s shape the future together! 

Role Overview 
As an IT & Office Operations Assistant, you’ll be the go-to person for day-to-day technology needs across the office. You’ll play a key role in onboarding new employees, troubleshooting computer and system issues, maintaining conference room technology, and managing IT equipment. You’ll also oversee access and security systems (employee badging), and coordinate vendor deliveries through our building’s vendor system. This role is perfect for someone early in their IT career who is eager to learn, problem-solve, and make an impact. 

Responsibilities: 

• Provide hands-on IT support for employees, including computer setup, software installation, and troubleshooting hardware/software issues. 

• Support employee onboarding by preparing laptops, accounts, and conference room introductions. 

• Manage conference room systems to ensure seamless video conferencing and meeting technology experiences. 

• Create new employee badges, manage the badging system, and serve as point of contact for access control for all NYC employees. 

• Keep IT equipment organized and maintain accurate inventory of laptops, peripherals, and other devices. 

• Oversee vendor delivery scheduling and management through the building’s vendor portal; ensure Certificates of Insurance (COIs) remain current. 

• Assist when needed in general office operations: keeping the kitchen stocked, equipment functioning, assisting with events and larger meetings, and collaborating with the Executive Assistants to keep the office running smoothly at all times. 

Pursuant to New York City's Pay Transparency Law the pay range for this position is $50,000-$60,000 per year; base pay offered may vary depending on job-related knowledge, skills, and experience. 

• Strong technical aptitude and a genuine interest in IT and technology. 

• Excellent troubleshooting and problem-solving skills. 

• Strong organizational skills with attention to detail. 

• Ability to communicate clearly and effectively with both technical and non-technical users. 

• Comfortable multitasking and managing competing priorities. 

• Previous internship, help desk, or IT support experience required. 

• Previous office assistant experience preferred.  

• Familiarity with Windows, macOS, Office 365, and video conferencing tools preferred. 

The wonderful world of XR   

Impactful Work: You’ll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide.  

Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that’s making waves across the globe!    

Innovation & Growth: We’re all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you’ll be working on groundbreaking products that power TV, film, digital marketing, and entertainment.    

Creative Culture: We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.    

Make a Difference: Here, you’ll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style.    

Let's Redefine What's Possible  

If you’re ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we’d love to hear from you. Pitch us your vision- and let's build the future, together.