Supervisor Specimen Management Logistics

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.

 In 2021, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

The Supervisor is the primary contact for internal departments and customers for the timely planning, picking
and shipment of specimens. Operations include, but are not limited to, the processing of incoming shipment
requests, the planning of picking specimens, documenting of deviations, and execution of specimen services
per work lists while ensuring chain of custody from box opened until next service destination using manual or
electronic means.

Key Accountabilities

• Owns the execution and performance of the process for planning and preparation of outgoing shipments, communication regarding status of outgoing shipments with internal departments and clients, sample storage and retrieval, as well as disposal according to protocol and timelines.
• Monitor local pickup times for trends, escalating as appropriate to global logistics and inform all departments when deliveries are delayed or service interrupted for any reason.
• Responsible for the delegation of tasks to departmental leads.
• Ensure allocation of human-power to maximize daily workflows and reallocate human-power as
• necessary.
• Monitor daily operations and ensure that standardized workflows are followed and task transition
• time points are met.
• Oversee departmental staff, maintaining training files including completion of training and documentation of competency, providing guidance and correction where needed. Conduct annual review process.
• Monitor departmental emails and provide prompt responses.
• Actively listen to interpersonal conflicts and intercede involving HR where appropriate.
• Participate as required in daily department activities, including responsibility of daily stand-up meetings, tracking and recording attendance, flex and priority staffing, to ensure the seamless execution of services.
• Actively participate with global management in process improvement initiatives.
• Supports the Manager in the investigation of quality assurance issues.

Experience

• Minimum 2 years of working experience in a production environment, preferably in healthcare.
• Minimum 2 years of experience working with enterprise-grade application (LIMS preferred).
• Proven (testimonial and/or references) track record of 2-3 years as a successful senior employee or team leader.

Education

• Professional or Technical degree (minimum 2-year apprenticeship or equivalent) following legally mandatory education

Other

• Excellent knowledge of English.
• Clear communicator.
• Flexible working hours including weekends.
• Ability to multi-task.
• Ability to set priorities and work accurately under deadlines.
• Capable of resolving problems and escalate as appropriate.

The position is full-time, Monday-Friday, 8 a.m.-5 p.m., and on-call Saturdays. Candidates within a commutable distance of Lancaster, PA area are encouraged to apply. 

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

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Eurofins USA Clinical Trial Solutions is a Disabled and Veteran Equal Employment Opportunity employer.