Lead DevOps Engineer

Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.)

How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools, and check reconciliation, all within a single dashboard.

Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them.

Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We’ve grown over 300% in the last three years - with big plans for the future.

We are looking for an experienced DevOps leader to help build out a world-class Azure infrastructure, relentlessly pursue opportunities to automate and improve processes, and help the entire engineering team be successful.

The Challenge You'll Own

We're at a pivotal point in our growth, and we need your expertise to help us take the next step. Your first major project will be to lead the migration of our infrastructure from a manual, point-and-click deployment model to a modern, automated Infrastructure as Code (IaC) environment within Azure. You won't just be executing a plan or replacing what's broken; you'll lead the initiative to build a scalable, maintainable, and resilient foundation that will accelerate our development cycles and empower our engineering teams. We're looking for someone who sees this as a unique opportunity to shape our entire DevOps philosophy and leave a lasting impact on how we build, deploy, and scale.

Requirements

• Extensive experience creating and managing Azure PaaS product offerings, including:

• App Services/App Service Environments

• Function Apps

• App Configurations

• Azure Service Bus

• SQL Server

• Additional services and tools you will work with:

• Cloudflare

• Azure DevOps pipelines

• git

• Ability to create reliable and easy-to-maintain Azure DevOps pipelines.

• Deep understanding of Azure networking and security (Virtual Networks, Network Security Groups, etc.)

• Proven experience leading the migration of an organization from point-and-click deployments to Infrastructure as Code.

• Ability to operate in both point-and-click deployment and IaC tools (Terraform), particularly as we transition to the latter.

• A strong preference for self-directed learning and research, with the ability to work autonomously.

• Clear communication skills and strategic thinking.

• A PaaS-first design philosophy that emphasizes simplicity, security, ease of maintenance, and clarity.

• Experience managing small DevOps teams.

• Experience breaking down complex projects into small, logical parts, and executing them start to finish.

• Ability to write clear and detailed change tickets, considering Customer Impact, Risk, and Test Plan.
  

What You Will Do

• Maintain and develop our mature Azure environment.

• Define and lead the strategy for CI/CD pipelines in Azure DevOps.

• Serve as a technical resource and mentor for the entire engineering team, championing best security and DevOps practices.

• Collaborate with the Engineering and QA teams to troubleshoot Azure issues.

• Monitor platform security and keep the company in regulatory compliance (e.g., HIPAA, PCI).

• Perform upgrades, enhancements, and migrations with zero/minimal downtime.
  

This Role May Not Be For You If...

• Your passion is in traditional systems administration, managing VMs, Kubernetes clusters, or Linux servers, and you dislike PaaS environments.

• You prefer a highly structured, siloed environment where your responsibilities are narrowly defined.

• You're not comfortable with our philosophy of prioritizing simple, maintainable solutions over the most technically complex or cutting-edge ones.

Why ePayPolicy

• Competitive salary

• Comprehensive benefits package with employer-paid basic life and disability premiums

• 401K

• Unlimited PTO

• Company-sponsored quarterly “ePayItForward” initiatives 

• Supportive and inclusive company culture with a focus on work/life balance

• Fully-stocked kitchen

• Lunch stipend when working onsite

• Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)

• Huge opportunity for growth

We operate on a hybrid schedule for in-office employees. Standard schedules are three days per week in the office, however, the cadence and days are determined by each team and manager. 

We value diversity here at ePayPolicy and understand the importance of creating a safe and comfortable work environment, encouraging individualism and authenticity in every member of our team. We strive to create an accessible and inclusive experience for all candidates. If you need an accommodation during the application or recruiting process, please submit a request to our team via this Interview Accommodation form: https://forms.gle/xKppyKTSqfTUi7hz5