Quality Assurance (QA) Manager - Human Services - $3,000 Retention Bonus

Who We Are:

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.

With services in 15 states, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life. 

Company Benefits/Perks:

• $3,000 Retention Bonus
• Medical, Vision and Dental Insurance for FT employees
• Supplemental Insurance
• Flex Spending and HSA Accounts for FT employees
• Pet Insurance
• Life Insurance for FT employees
• 401 K plan with up to 3% employer match after one year of services
• PAID TIME OFF (PTO) for eligible employees
• PTO Donation
• Growth and Development Opportunities
• Employee Referral Program
• Employee Assistance Program
• National Brand Discounts
• Tapcheck - access up to 50% of your pay before payday
• PAID training and orientation

What You Get To Do:

The Quality Assurance Manager - Human Services, will provide leadership and management of the Quality Assurance (QA) department through administrative, management, and programmatic support, to assure high quality services, provide clinical supervision, facilitate business growth and minimize risk.

• Salary is $63,800.00
• Hours are typical business hours Monday through Friday
• Travel in Wisconsin is required, candidates must be located in the state of Wisconsin
• Office location can be home office or at one of our local offices

Responsibilities and Duties:

• Provide leadership for Dungarvin Wisconsin policies, systems, and initiatives.
• Lead the quality assurance team and develop and manage QA initiatives. Focusing on quality, compliance and risk reduction.
• Review, evaluate and contribute to the development of standards, policies, and procedures, as well as carry out programs to evaluate the effectiveness of existing programs.
• Ensure policies and procedures are monitored and updated to include regulatory changes.
• Assist in quality assessment, intervention and enhancement of services and supports
• Provide consultation and direction to ensure programs and services are implemented at the highest standards and supported individuals receive the highest level of care.
• Review and evaluate program records and practice, applying QA criteria, and make recommendations for improvement.
• Review data and run a variety of reports to identify trends, areas of improvement and develop plans for internal execution to drive quality improvement.
• Compile statistical data and write narrative reports summarizing quality assurance findings.
• Employee training and development by collaborating with Directors, Nursing personnel and Human Resources to develop, revise and refine employee training related to quality improvement and initiatives.
• Support Directors to ensure programs are in compliance with state regulations and meet internal standards of quality. 
•  Work in tandem with the State Director, Area Director(s) and staff to identify problems, develop plans for correction, and assure plan implementation.
• Lead and coordinate committee meetings and special projects, as assigned, driving quality practices and minimizing risk
• Coordinate and lead state quality assurance practices, implementing and leading national standards and practices, investigations involving the QA department.
• Manage investigation reviews and completion of investigation reports, monitor the completion of corrective actions
• Assure that programs meet licensure and certification requirements

Supervision responsibilities include:

• Direct supervision of nursing personnel and QA department support roles. 
• Provide direction and guidance to drive effective utilization, clinical outcomes and support within the department to meet quality assurance expectations.
• Evaluate performance of supervised staff and their functional areas of responsibility.
• Complete payroll for supervised staff in an accurate and timely manner.
• Manage department focus, efforts and communication including but not limited to special projects

What Makes You A Great Fit: 

• Bachelor’s and 1-3 years of experience in human services, business and/or related field.
• Strong data management skills.
• Strong project management skills.
• High level of proficiency working in Electronic Health Records.
• Experience leading and managing quality assurance initiatives.
• Experience required in the area of developing policies, procedures and practices within the area of quality assurance, program operations and delivery of care.
• Experience managing internal investigation processes.
• Experience developing and leading training initiatives in quality assurance and investigation practices.
• Demonstrated experience and abilities in electronic, written, and verbal communication.
• Ability to work independently with a high degree of collaboration.

Dungarvin believes that diversity and inclusion make our organization stronger. Together, we're working to create a culture that supports our employees and the people we serve. We are an affirmative action and equal opportunity employer.

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