Instructional Designer

HighlightTA is the on-demand talent team for Neon One.

About Neon One

At Neon One, we believe that technology is the key to building vibrant communities of generosity. As a leader in nonprofit software since 2004, we create intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen every day.

Our culture is powered by empathy, innovation, and a shared mission to empower organizations making a difference. We operate with a customer-first mindset, take pride in extraordinary results, and grow together by supporting each other and embracing bold new ideas. If you’re passionate about using your skills to drive real impact and want to thrive in a collaborative, fully remote environment, Neon One is the place for you.

The Instructional Designer position is responsible for helping users of Neon One’s SaaS products acquire the necessary knowledge, skills, and competencies to successfully use our software.

The Exciting Part:

• Create engaging learning activities and compelling course content that enhances retention and transfer

• Work with subject matter experts to identify training needs of target audiences (clients and staff)

• State instructional end goals and create content that achieves them

• Visualize instructional graphics, the user interface and the finished product, then work with instructional designers and educational technologists to bring your ideas to life

• Conduct instructional research and analysis on learners and contexts

• Apply tested instructional design theories, practice and methods

• Design exercises and activities that enhance the learning process

• Create multimedia content (audio, video, simulations, role plays, gamification, etc.) for use in courses

• Decide on the criteria used to judge learner’s performance and develop assessment instruments, including metrics and post-training surveys

• Create and/or update knowledge base articles as needed

• Assist with reformatting and tagging of knowledge base articles

• Maintain project documentation and course folder

The Expected Part

• Works closely with our Support and Professional Services teams.

• Support the determination and prioritization of training materials

• Help to support the reduction of support tickets and support ticket processing times

• Help to improve client onboarding satisfaction

• Optimize learning resources for client success

Great to Haves:

• Working knowledge to Neon One products strongly preferred

• At least five years of experience in instructional design and at least two years of experience in use of instructional technology

• Master’s degree in instructional design, educational technology, or adult education strongly preferred

• Extensive knowledge of learning theories and instructional design models

• At least five years of experience in lesson and curriculum planning

• Advanced user of course development software (Articulate Storyline 360 preferred) and at least one learning management system; knowledge of Skilljar a plus

• Visual design skills and ability to storyboard

• Basic HTML and CSS programming knowledge a plus

• Strong writing skills, with the ability to write effective copy, instructional text, audio scripts/video scripts, and knowledge base articles

Benefits and More
Our people are at their best when they are happy, healthy, and have the resources and support they need.

• Unlimited paid time off

• Comprehensive health plans (medical, dental, vision)

• 401(k) with up to 3.5% company match

• Paid parental leave after one year

• Company-paid life insurance and long-term disability

• Pet insurance

• 11 company holidays

• Paid sick time and a monthly paid volunteer day

• Medical and dependent care flexible spending accounts

How we Hire
We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews. We want to get to know you, not ChatGPT.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Neon One’s growth.

Connect with us and learn more:
Neon One on LinkedIn
HighlightTA on LinkedIn