Lab Customer Support - job 1 of 2

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

The Project Management Assistant (PMA) supports the Project Management staff in servicing clients to meet the Client Service Organization mission. The PMA will work onsite at the Tinley Park lab. Having a good understanding of lab work and customer service experience is ideal.

Project Management Assistant I responsibilities include, but are not limited to, the following:

Project set-up:

• Creates bottle orders
• Schedules courier or field sampler, if needed
• Confirms non-Eurofins subcontract labs are on the approved list and set up as vendors for existing work
• Generates JDE requisition when sending subcontract samples

Sample Receipt:

• Reviews log-in
• Generates subcontract paperwork
• Sends client sample receipt confirmation
• Reviews draft invoice
• Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing

Reporting:

• Creates and issues final report by client due date
• Issues final data package
• State reporting forms and submission
• DMR Forms
• EDD checkers
• Data upload
• Compiles case narrative

Invoicing:

• Reviews final invoice before issuing to client
• Generates credit/debit memos as needed
• Submits credit/debit memos for approval
• Submits approved credit/debit memos to client, if needed
• Submits revised invoices

Attention to Clients:

• Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals.
• Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.

Technical Familiarity:

• Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.
• Strong computer, scientific, and organizational skills
• Excellent communication (oral and written) and attention to detail
• Ability to work independently and as part of a team, self-motivation, adaptability
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies

The ideal candidate would possess:

• Program specifications and laboratory procedures
• Knowledge of environmental regulations and work acceptance policy
• Process improvement methods
• Laboratory methods and techniques
• Process improvement methods
• Computers, word processing, database software
• Possesses general mathematics skills
• Eurofins Quality Assurance Program Plan (QAPP)
• Basic Knowledge of Laboratory LIMs
• Customer service/client relations
• Possesses negotiation and conflict resolution skills
• File maintenance/organization
• Computer skills, using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.
• Proven client service skills
• Employ customer service skills to resolve client problems
• Communicate effectively at all levels of the organization
• Confront and successfully resolve day-to-day problems
• Maintain professional demeanor when working with clients

Minimum Requirements: 

• Associates degree from an accredited university; four years client-relationship/client service experience may substitute for degree
• 1-3 years business experience required
• Previous laboratory experience is a plus
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Position is full-time, Monday - Friday 8 am - 5 pm, with overtime as needed. Candidates currently living within a commutable distance of Tinley Park, IL are encouraged to apply. This is an onsite position.  

Pay range starting at: $17.75/hr and based on previous experience. 

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

To learn more about Eurofins, please explore our website www.eurofinsus.com.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.