Strategic Support Analyst
Skills
- Technical troubleshooting in SaaS environments.
- Advanced Microsoft Excel skills.
- Client-facing communication and empathy.
- Understanding of data integration processes.
- Analytical and problem-solving capabilities.
- Ability to work in dynamic, unstructured environments.
- Self-motivated with a collaborative mindset.
Responsibilities
- Provide proactive and collaborative support to top-tier customers.
- Manage support cases and premium services to ensure customer self-sufficiency.
- Respond to support tickets with empathy and urgency across global time zones.
- Participate in escalation calls ensuring complete customer satisfaction.
- Diagnose issues and perform root cause analysis using tools like Grafana and Google Big Query.
- Coordinate with internal teams to maximize customer ROI with Anaplan.
- Train and mentor team members to uphold high service standards.
- Create help and training documents for Anaplan’s online community.
- Work flexible hours to support mission-critical customers.
Education
- Bachelor’s degree in a related field or equivalent experience preferred.
Benefits
- Opportunity to work with Fortune 50 clients and top global companies.
- Dynamic and inclusive culture emphasizing diversity, equity, inclusion, and belonging.
- Training and development opportunities within a fast-growing company.
- Supportive work environment with focus on individual uniqueness.
- Reasonable accommodation for individuals with disabilities.
Average salary estimate
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Anaplan connects people, plans, and data to accelerate business value.
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