Sr. Director, Engineering (NAM)

Be Part of Our Next Chapter 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Senior Director, Engineering is accountable for the engineering execution and technical outcomes that enables Coates’ North American product and client roadmaps. This includes leading multiple engineering teams to implement software and content solutions that are scalable, minimize technical overhead/debt, and increase operational efficiency — while defining and embedding the “Coates Way” of engineering excellence. This role will partner closely with stakeholders in Product, Account Management, and Business development to ensure we are building solutions in manner deliver a high level of client value in a cost effective and sustainable manner.

• Engineering Leadership: Drive consistent, high-quality engineering execution of the NAM product roadmap in partnership with Product and Delivery teams.​
• Technical Governance: Define and uphold engineering standards, coding best practices, and architecture principles.​
• Technical Debt Management: Identify, prioritize, and mitigate technical debt through proactive refactoring and modernization plans.​
• Engineering Efficiency: Improve productivity through process optimization, automation, and effective code management practices.​
• People & Culture: Build, mentor, and retain a high-performing engineering team that embodies Coates’ values.​
• Cross-Functional Alignment: Collaborate closely with Product, Content, Support, and Delivery teams to ensure end-to-end solution success.​
• Risk & Quality Management: Ensure engineering risks are identified early and delivery quality meets or exceeds customer expectations.

• Technical Leadership: Inspires trust and excellence through deep technical credibility and coaching.​
• Strategic Alignment: Connects engineering execution with business and product strategy.​
• Continuous Improvement: Passionate about process optimization, automation, and reducing waste.​
• Collaboration & Influence: Operates as a true partner to Product and Delivery teams.​
• Quality & Accountability: Sets and enforces high engineering standards and ownership culture.​
• Cultural Leadership: Builds and sustains a “Coates Way” of engineering – disciplined, curious, and outcome-driven.

• Required:​
• 10+ years in software engineering, with 5+ years in technical leadership​
• Proven experience delivering enterprise-scale software or content service platforms.​
• Strong background both cloud-native (AWS preferred) and distributed system (Linux preferred) architectures​
• Deep understanding of software delivery methodologies (Agile, Lean, etc).​
• Experience establishing engineering frameworks, standards, and practices across distributed teams.​
• Demonstrated success managing engineering teams supporting SaaS or digital experience platforms.​
• Proven track record of launching successful products and/or service offerings.​
• ​
• Preferred:​
• Bachelors Degrees in Engineering, Computer science or related fields​
• Experience in leveraging engineering partners in both staff augmentation and managed service capacity.​
• Demonstrated experience in developing and executing strategic plans that align with business objectives and growth

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). 

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.

 We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

 Please be advised of the following:

- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"

- We do not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group

- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co 

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.