IT Systems Administrator

Primary Responsibilities

Microsoft Administrator

• Administrate, configure, and optimize Microsoft Entra ID (Azure AD), Azure, Microsoft 365 (Office 365), Intune, and SharePoint.
• Support and manage Dynamics 365 business systems (Customer Engagement and Business Central).
• Manage user roles, permissions, licensing, and access policies across Microsoft platforms.
• Ensure consistent configuration, monitoring, patching, and lifecycle management of systems and services.
• Collaborate with analytics teams to align Power BI Row-Level Security with company security policies.

Infrastructure and Security Strategy

• Shape and maintain IT infrastructure to support scalable, secure, and efficient operations.
• Develop and enforce best practices for system and service accounts, password management, and MFA.
• Monitor and respond to security alerts and ensure adherence to security standards and compliance requirements.

User Identity and Permission Management

• Implement and maintain best practices for user lifecycle management (onboarding, offboarding, role changes).
• Design and manage role-based access control and permission strategies in Azure.
• Conduct periodic access reviews to maintain compliance with company policies.

Power BI and Fabric Governance

• Align Power BI RLS with companywide security policies.
• Standardize SQL endpoint connections within Microsoft Fabric.
• Develop secure access strategies for franchise owners and external stakeholders.

Cloud Migration and Azure Management

• Provide guidance for migrating on-premises solutions to Azure.
• Assist in evaluating cloud readiness and developing migration plans.

Endpoint and Device Management

• Manage Windows endpoints using Microsoft Intune for policy enforcement, software deployment, and configuration.
• Support Windows 11, Windows Server (2012+), and Microsoft Office applications.

Help Desk Support

• Provide Tier 3 and Tier 4 support for complex issues.
• Serve as the escalation point for unresolved tickets and mentor support staff.
• Collaborate with vendors and internal teams to resolve high-impact issues.

Documentation and Automation

• Create and maintain technical documentation, standards, and procedures.
• Identify opportunities for automation using Microsoft tools and scripting.

Performance Metrics

Maintain High System Availability

• Ensure 99.9% uptime for all critical IT infrastructure and services.

Enforce Security and Compliance Standards

• Complete all scheduled audits, compliance checks, and remediations with zero critical incidents.

Provide Effective Tier 3/4 Support and Collaboration

• Resolve 90% of Tier 3/4 tickets within three business days.
• Achieve a stakeholder satisfaction score of 90% or higher on infrastructure projects and support interactions.

Position Requirements

·       Bachelor’s degree in information technology, Computer Science, Cybersecurity, Information Systems, or equivalent practical experience.

·       College Level IT course completion (IS, MS, Coding Language, Networking, etc.) preferred.

·       5+ years of experience in IT systems administration.

·       Strong experience with Microsoft Azure, Entra ID (Azure AD), Microsoft 365, Intune, and Windows-based environments.

·       Experience with Azure AD role delegation, role-based access control, and permission management.

·       Knowledge of cloud migration strategies and hybrid infrastructure planning.

·       Familiarity with data governance, compliance, and security frameworks.

·       Experience with Windows OS, Office 365, Active Directory, and basic networking concepts (TCP/IP, DHCP, DNS, and Wi-Fi).

·       Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk) and remote support tools.

·       Experience supporting CRM systems (e.g., Microsoft Dynamics 365) is a plus.

·       Technical experience supporting Microsoft Windows11, Windows Server 2012, and Microsoft Office 2013 and above.

·       Strong customer service skills with the ability to support users at all levels.

·       Ability to create clear and effective technical documentation when necessary.

City Wide Franchise provides competitive compensation with bonus potential and a full benefits package including medical, dental, vision, life insurance, short and long-term disability, PTO, and a 401k plan. The company is known for its collaborative, people-centered culture, offering a fast-paced, flexible, and supportive work environment that encourages ongoing learning and development. Employees also enjoy paid time for community service and charity work. Read more about City Wide at www.gocitywide.com

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