Senior Officer, Strategy & QA

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $112,883 - $120,000.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

The Division of Child and Family Well-Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self-determination. CFWB leverages concrete resources, stakeholder relationships, and community and family strengths to drive toward greater equity and social justice, reduce disparities and disproportionality - including in the child welfare system -, and create conditions that foster well-being for families and children across New York City. Our work includes the provision of child care assistance; support for caregivers and child-serving professionals to prevent child injury; and investment in community-based approaches.

Through the Office of Community Engagement and Partnerships (OCEP), CFWB invests in and collaborates with eleven Community Partnerships (Partnerships), which have been operating since 2007. The Partnership model is coalition-based and grounded in community building, community organizing, and social equity principles. These coalition structures create space for residents, organizations, and ACS to connect, share information, and design and implement well-being strategies informed by community priorities.

OCEP is recruiting a candidate for the Senior Officer for Strategy and Quality Assurance. The individual will lead the team’s work for ensure quality implementation of the Community Partnerships and will spearhead data collection and research initiatives. This will involve supervising researchers and evaluators contracted with ACS to assess the success of Partnership implementation and strength of intended outcomes.

The individual chosen for this position will be expected to spend time in the communities where the contracted Partnerships have a presence, learning how providers are implementing the Partnership model and use that knowledge to support knowledge building on fidelity guidelines, support continuous quality improvement, and inform and shape OCEP’s research and evaluation agenda. The Senior Officer will design data collection and analysis methods for ongoing oversight of the Partnership’s work.

Reporting to the Associate Commissioner, the Senior Officer will be a highly collaborative team player with exemplary written and verbal communication skills, superb project management experience, and a proven capacity for diligent program assessment and evaluation, data collection and analysis, and research design, the individual will also have experience in the following areas: 1) developing and implementing program monitoring frameworks; 2) familiarity with some or all aspects of onboarding and training new providers awarded through a bidding process; and 3) hiring and working with research and evaluation consultants and overseeing consultants research design, implementation, and contract deliverables (including budgets). They will have led quality assurance, program improvement and evaluation initiatives, designed knowledge-building systems, and managed vendor relations.

The individual will have affable interpersonal skills with a team building and servant-leader mindset. As a member of the OCEP team, the Senior Officer will be responsible for designing and implementing strategies, processes and tools that support both OCEP’s internal work and that of the contracted community vendors/providers, helping them to achieve a high-level of performance.

A successful candidate will be responsible for demonstrating the following competencies in the role of Senior Officer:

- Lead with a passion for community change initiatives and creating an organizational culture that respects lived experience as a valuable source of community data
- Perform a range of high-level data analysis tasks to conduct program implementation assessment and structure performance improvement technical assistance
- Build data analytics tools and accompanying training curricula for internal and external use
- Hire, manage and support mixed methods social science research consultants, including overseeing research design and implementation
- Co-design and oversee a multi-year program evaluation process, inclusive of quantitative and qualitative data collection and analysis
- Conduct industry research on a range of topics including, but not limited to coalition and community building models; participatory planning; operational systems improvement; organizational efficiency strategies; and staff development
- Collect and analyze multi-layered provider performance data across 11 program sites, oversee data analytics, track trends and design a QA-QI system
- Assist with and conduct assigned research, investigations and analysis of specific challenges, including literature reviews, surveys, field studies and data analysis.
- Designing program development and implementation processes with and for community-based providers
- Regularly interface with provider leadership and staff to design model fidelity tools and processes
- Implement effective contract management and project management systems to support a community coalition program model; this includes developing data collection tools, training content and leading related planning meetings
- Utilize a cross-systems thinking approach to inform planning and implementation
- Manage multiple priorities in a large bureaucracy
- Build a culture that advances organizational change, informed by community perspective
- Coach a team of program managers in building their technical support capacity in coalition building model development and implementation
- Manage and analyze provider data, monitor adherence to the fidelity guidelines, and establish an inclusive evaluation model
- Engage with Partnership program staff to co-design learning circles/communities of practice, distill findings and devise solutions to integrate promising practices into the existing program model


ADDITONAL INFO:
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY:
Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID# 749522.
No phone calls, faxes or personal inquiries permitted.
Note: Only candidates under consideration will be contacted.

CITY RESEARCH SCIENTIST - 21744

1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
To be appointed to Assignment Level II and above, candidates must have:
1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

NOTE:
Probationary Period
Appointments to this position are subject to a minimum probationary period of one year.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.