Client Services Coordinator

About HPD, the Office of Housing Access and Stability:


The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.


HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.


The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings. ---

Your Team:


At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved. The Client Services team manages the Client Services office located at 100 Gold Steet. In this office, staff facilitate in person interactions, a call center, and handle various digital document submission systems to route submissions and inquiries to the appropriate departments throughout the division.

Your Impact:


Coordinators in the Division of Tenant and Owner Resources report directly to the Director or the Deputy Director of the Program. Coordinators plan, implement, coordinate, monitor and evaluate unit tasks which provide important and instrumental services to Section 8 participants in the communities served. Additionally, they supervise and coordinate the work of a team in a unit, run reports to monitor and track productivity and efficiency of the team, meet with landlords, tenants, and other various stakeholders. Coordinators work closely with the Unit’s Project Managers, Team Leaders and Case Managers to communicate with public and other entities to relay section 8 policies and regulations as needed and complete special projects and assignments. The Client Services Coordinator ensures the Client Services team is effectively assisting stakeholders and support the Division of Tenant & Owner Services in ongoing participation in the program. They must obtain and process client information and transactions in compliance with Federal HUD rules and regulations.





Your Role:


- Be able to work independently and manage own workload.

- Train, manage and ensure that staff is working within federal regulatory and local policy guidelines.

- Responsible for public communication, ensuring that accurate information is relayed to landlords, tenants and general public as well as community leaders and other governmental entities.

- Supervise staff, approve timesheets, perform periodic performance appraisals, provide ongoing feedback, review and approve disciplinary actions against staff in accordance with HPD’s established policies and procedures.

- Respond to inquiries; and working with the senior management team to implement and maintain best practice operations

- Attend meetings, conferences and trainings as required. May represent the Division at community events and workshops.

- Have full understanding of the various steps of the Section 8 programs to best assist clients and stakeholders in engaging with the program.

- Data entry of required information into data systems.

- Work on special projects and initiatives as determined by management.

- May be required to work evenings and weekends.


Preferred skills

- Excellent communication skills (both written and oral)

- Computer knowledge (Word, Excel and Access)

- Strong analytical and interpersonal Skill

- Strong organizational Skills

- Knowledge of rental subsidies or Section 8 subsidy preferred

- Bilingual a plus

- A NYS Driver’s License is preferred

COMMUNITY COORDINATOR - 56058

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.