Promotions Coordinator

Overview

Under the direction of the Promotions Shift Manager, the Promotions Coordinator coordinates all aspects across promotions. Serves as on-site coordinator during promotions, introduces and coordinates activities with affected departments, communicates promotional events and collateral with casino Team Members, assists in event planning, and acts as on-site coordinator of events as necessary.

Responsibilities

• Attends and runs promotions developed by Marketing. 
• Serves as direct contact on the floor during promotions and events.
• Works with Promotions Shift Manager in ensuring communication of promotions by coordinating promotion operations and acting as on-site contact during promotions.
• Works with Player Development, Player’s Club, Hotel/Spa, Gift Shop, and Food and Beverage to communicate guidelines and details of each promotion.
• Assists in promotion development for multiple promotions while adhering to the scope of the Chumash Casino business objectives.
• Assists in providing overview and training for Team Members related to promotions.
• Fields patron complaints when promotions have failed to meet guest expectations.
• Ensures promotions have appropriate collateral to attract participation.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Certificate.
• Associates or Bachelor’s Degree in Business, Marketing, Communications, or equivalent work experience.
• Three years prior experience in Casino Operations or related field.
• Basic computer proficiency utilizing Microsoft applications, email, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• Strategic Thinking: Understands and processes complex information and exercises sound judgment, considering the situation, the issues, the key players, and the levels of authority involved. Proposes courses of action that further the objectives, priorities, and vision of the organization.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
• Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.

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