Care Management Specialist - Crisis Center

Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

The Care Management Specialist promotes positive patient and family experience by partnering with the health care team, external agencies, and payers to support care coordination during admission. The role, based on assignment, includes serving as a liaison between internal teams, external agencies/facilities, patients, and caregivers to provide exceptional care coordination for successful discharge. Coordinating patient progression activities during the patient's hospital course, supporting utilization management functions, and administrative functions for the Care Management Department. The Care Management Specialist fosters collaboration to positively impact patient safety and care quality. The Care Management Specialist works in partnership with the health care team to support coordination of care to improve patient care and safety; Assists in facilitating interdisciplinary communications during inpatient care. The position also provides administrative support to the Care Management department, UR, RN, and SW Care Managers, and assigned resident team. This includes accountability for delegated non-licensed activities such as scheduling appointments, obtaining signed referral documents, arranging inpatient studies and procedures, follow-up appointments and facilitation of communication with community agencies and PCP offices, creating and updating databases, preparing and disseminating reports, and ordering supplies and equipment.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

• Serves as liaison between internal teams, external agencies/facilities, patient, and caregivers in providing exceptional care coordination for successful discharge to the next level of care.
• Coordinates timely and effective patient progression activities during the hospital stay.
• Supports Utilization Management functions for Care Management Department
• Administrative Support for Care Management Department
• Participate in ongoing professional development activities, making a meaningful contribution to quality improvement and continuing education of self and others.

Qualifications

• Bachelor's Degree
• and 1-2 years experience
• experience working in a hospital setting and / or working in field of behavioral health preferred
• HS diploma or equivalent
• and 3-5 years experience 
• experience working in a hospital setting and / or working in field of behavioral health preferred

Benefits at Children's Mercy

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $18.74/hr, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.