Sr. Lead Analyst, Throughput Consulting, Restaurant Development

Overview

The Throughput Consulting teams leverages film study in a virtual environment to help Operators assess and maximize the potential of their drive-thru operations and emerging channels like Curbside and 3rd Party Delivery.

Additionally, they leverage film to assess and identify opportunities in the production environment related to food quality and speed of service, as well as guest experience across all sales channels.

This role is responsible for contributing to the execution of the Film Study Program.  This individual will ensure the program is effectively supported in regards to processes and day-to-day execution.  This individual will interact with consultants of various disciplines on a regular basis.  A Sr. Lead Analyst is responsible for regularly presenting to Operators and key internal partners and stakeholders.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Responsible for the collecting, reviewing, and “coding” of all video footage for all Virtual Film Study engagements
• Applies key learnings and acquired knowledge to advance the level of sophistication and versatility of the film study platform
• Works with multiple consulting groups to present footage, share data, and target opportunities during virtual engagements
• Partners with the consultants to deliver impactful consulting to Operators
• Uphold proactive partnerships with key stakeholders and partners to ensure the program is efficient, impactful, and innovative
• Works with the entire team to integrate changes from on-going growth 
• Ensures successful program execution in a virtual environment and in the field
• Regularly “co-pilots” consultations with Operators
• Regularly presents film study findings with key stakeholders on any internal consultations
• Responsible for defining and maintaining all key coding attributes for a sub-specialty area (Drive-Thru, Front Counter, Kitchen)
• Continuously monitors the progress of the program and the progress of the consultants’ utilization of the program, helping identify gaps 

Minimum Qualifications

• Demonstrated ability to manage multiple projects/engagements with overlapping timelines
• Demonstrated ability to effectively partner with a variety of colleagues
• Ability to execute with excellence and drive for results while valuing relationships
• Desire and demonstrated ability to influence others to accomplish objectives
• Demonstrated mindset to grow, continually learn, and improve both personally and professionally
• Demonstrated ability to think creatively and wired to pursue innovation
• Demonstrated examples of stewardship and budget management
• Strong written and verbal communication skills
• Experience facilitating small groups through discussions
• Experience presenting to cross-functional groups or teams
• Ability to build authentic relationships, including giving and receiving feedback
• Experience using Excel to create analytic tools
• Experience using video player platforms

Preferred Qualifications

• Experience working or facilitating work virtually
• Demonstrated ability to adapt quickly in a dynamic and regularly changing environment
• Experience using ScoreBreak/Sportscode or similar program

Minimum Years of Experience

Travel Requirements

Required Level of Education

Preferred Level of Education

Major/Concentration

Minimum GPA (4.0 Scale)