Fast Facts

Cengage Group is seeking a remote Manager, Reporting & Insights to enhance reporting tools and provide actionable insights for client-facing and internal teams, ultimately improving client experiences and operational efficiency.

Responsibilities: Manage client-facing reporting and dashboards, deliver insights from large datasets, collaborate with teams to improve reporting tools, and automate reporting processes.

Skills: Data analysis, client success experience, advanced Excel, Salesforce proficiency, analytical problem-solving, effective communication.

Qualifications: Bachelor’s degree in a related field, experience with Power BI, familiarity with Learning Management Systems, and knowledge of project management tools preferred.

Location: Virtual, USA

Compensation: $67000 - $87100 / Annually

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

We’re hiring a Manager, Reporting & Insights to join our Corporate Markets team. In this role, you’ll create and improve reporting tools that help teams and clients understand performance, track progress, and make informed decisions. You’ll collaborate with account managers to deliver clear, accurate reports and dashboards. You’ll also lead efforts to simplify and automate reporting processes, making it easier for teams to access the data they need and provide crucial insights to clients by navigating both modern and legacy systems to drive toward scalable, sustainable solutions.

We’re looking for someone who’s curious, precise, and ready to improve our client experience. This is a unique opportunity to join a mission-driven, fast-paced team delivering innovative workforce solutions that expand access to education and create measurable impact. If you enjoy solving problems, spotting patterns, and building systems that scale, we’d love to hear from you!

What you'll do here:

Client-Facing Reporting & Dashboards

• Build and maintain client dashboards and reports to visualize data gathered from various sources including legacy systems
• Deliver clear, consistent and polished reporting to clients and internal teams.
• Ensure accuracy and clarity in all client-facing data.
• Support account and client success teams with data-driven insights.
• Own ad hoc reporting requests and analysis from corporate clients
• Direct external teams, as needed, to gather data manually where required

Internal Business Support

• Deliver actionable insights by analyzing service performance and large datasets.
• Build scalable reporting solutions by integrating data from legacy and new systems.
• Translate business needs into clear reporting requirements across platforms like Salesforce, Power BI, and Google Analytics.
• Collaborate with cross-functional teams—including Salesforce TPM, operations, and accounting—to scope, test, and improve reporting tools and processes.
• Design and implement automated dashboards and reporting workflows to reduce manual effort and improve accuracy.
• Maintain data integrity and define reporting standards to ensure consistency across systems.
• Partner across teams to develop unified reporting solutions that support diverse client types and scalable operations.

Skills you'll need here:

Required:

• Bachelor’s degree with experience in data analysis, client success, or a related field.
• Sophisticated Excel skills with strong attention to detail and data hygiene.
• Strong proficiency in Salesforce creating reports and internal dashboards
• Comfortable navigating in-house systems and legacy infrastructure to extract and analyze data.
• Familiar with Learning Management Systems (LMS) and their data structures.
• Strong analytical, problem-solving, and organizational skills.
• Clear communicator with a collaborative, client-ready approach.
• Skilled at managing multiple projects and ad hoc requests in a fast-paced environment.
• Self-starter with a proactive mindset and drive for continuous improvement.

Preferred:

• Bonus points if you're familiar with Marketing Cloud!
• Experience with Power BI or similar data visualization tools.
• Experience working with APIs and third-party data integrations.
• Knowledge of project management tools and methodologies.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected] or at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$67,000.00 - $87,100.00 USD