Fast Facts

Cengage Group is seeking a Credit Analyst to manage accounts receivable, improve collections, and provide customer support in a remote position based in the greater Cincinnati area.

Responsibilities: Maintain accounts receivable, contact customers for payments, monitor account collectability, and provide reporting to management.

Skills: Proficient in Microsoft Office, excellent communication skills, ability to make credit decisions, and strong organizational skills.

Qualifications: Preferred experience with SAP and Salesforce; Associate Degree or equivalent work experience is a plus.

Location: Virtual position for candidates in the greater Cincinnati OH area with occasional office visits.

Compensation: $19 - $25 / Hourly

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

Where you'll work: This is a virtual/remote position for candidates in the greater Cincinnati OH area. Our team comes into the office once per quarter or more frequently if the need arises.

The Credit Analyst is responsible for maintaining the accounts in as current a position as possible, thereby constantly seeking to reduce the dollar and percentage value of the aged items on the accounts receivable file.

What you will do here:

Credit/Collections

• Contact customers in your assigned territory for payment and chargeback information.
• Monitor accounts to ensure collectability.
• Confirm that department and the appropriate company policies and procedures are being followed.
• Work closely with other departments to resolve customer issues that result in non-payment.

Reporting

• Provide manager with vital information regarding accounts.
• Provide customers with updated account spreadsheets as needed.
• Provide written correspondence to delinquent accounts in effort to collect.
• Provide documentation to accounts via fax or email as needed.

Skills you will need here:

Basic (Required)

• PC literacy required-proficient in Microsoft Office products including Excel
• Excellent communication skills, both written and oral.
• Show ability to make sound credit decisions.
• Be able to handle workload with minimal supervision.
• Strong organizational skills are essential in servicing the accounts in order to ensure their good will and promotion of future orders.

Preferred

• Experience in SAP & Salesforce
• Associate Degree or equivalent work experience.

About Cengage

Cengage is the education and technology company built for learners. The company serves the higher education, K-12 or equivalent experience, professional, library, and workforce training markets worldwide. Cengage crafts learning experiences that build confidence and momentum toward the future students want. The company is headquartered in Boston, MA. Employees reside in nearly 40 countries with sales in more than 125 countries around the world. Visit us at www.cengage.com or find us on Facebook or Twitter.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected] or at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$19.00 - $25.00 USD