Group Lead, Implementation
Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role
Cedar’s Delivery team is responsible for the end-to-end implementation of Cedar’s product suite. We are seeking a Group Lead, Implementation to oversee a rapidly evolving portfolio of implementations across our products and services (including but not limited to Cedar Cover, Cedar Support, and other legacy products), to lead our largest, most strategic implementations within this portfolio, and to manage 1-3 direct reports.
This hybrid player-coach role is ideal for an experienced people leader with deep healthcare software implementation and revenue cycle management expertise who brings advanced executive communication, consensus building, and risk mitigation skills and who can independently deliver high-quality, on time implementations. Internally, this role will partner cross-functionally with Cedar’s Product and Engineering teams to create and optimize implementation processes and advise Delivery and Commercial Strategy leadership teams on product scalability.
Responsibilities
- This is a hybrid role (reporting into the Senior Group Lead, Implementation) which includes people management, implementation portfolio oversight, and independent execution of strategic implementations within the portfolio.
- Directly accountable for the success of all implementations within assigned portfolio.
- Leads all aspects of development and execution of implementation project plans to ensure on-time, on budget, high quality delivery; able to execute independently with limited direction and oversight.
- Acts as a strategic thought partner/senior liaison between Delivery and Cedar’s Commercial Strategy, Product and Engineering teams in designing, building and deploying creative product solutions to meet client requirements and strategic goals.
- In partnership with Cedar’s Solution Architect team, drives the cross-functional development of an integration strategy based on requirements gathered from technical discovery sessions.
- Works autonomously and creatively in navigating and overcoming obstacles, removing barriers to success for clients, colleagues and direct reports.
- Forms strong and productive working relationships with client counterparts at all levels (operators to executives), driving all workstreams and vendors to achieving mutual goals.
- Coaches/grows direct reports, leading by example through our most ambiguous and challenging situations.
- Actively builds and refines tools and processes to improve Cedar implementations that measurably scale the Delivery team.
- May require up to 10% travel within the US.
Required Skills & Experience
- Minimum 8-10+ years of experience in a client-facing senior project management, consulting or operations role (or equivalent) within healthcare software/technology implementations.
- 1-3+ years of experience managing healthcare software implementations teams, including but not limited to: defining functional mission/metrics/strategy, hiring, new hire onboarding, performance management, resource prioritization, and capacity planning.
- Comfortable leading a remote team and operating in a fast-paced, high-ownership culture.
- Experience working with large healthcare systems required; revenue cycle management or equivalent EHR implementation expertise required.
- Able to prioritize effectively across complex, interdependent workstreams to achieve deadlines.
- Exceptional communications skills; able to succinctly articulate status and risks to executive stakeholders.
- Demonstrated collaborative, consultative approach to building lifelong relationships with client executive leaders; advanced ability to maintain trust and rapport, especially during times of conflict or disagreement.
- Creative and resilient problem-solver; able to proactively anticipate and mitigate risks independently and coach others to do the same.
- Strong analytical skills; fluency in, for example, Jira, Excel, Looker, Tableau, SalesForce.
- Preference for familiarity with data structures, relational databases, and cloud infrastructure.
- Intellectual curiosity; consistent desire to innovate and improve.
- Inspires others to achieve company and individual goals.
Compensation Range and Benefits
- Salary Range* in CA, NY, NJ, CT, and WA: $161,500 - $190,000
- Salary/Hourly Rate Range* NOT in CA, NY, NJ, CT, WA: $145,400 - $171,050
- This role is equity eligible
- This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
#LI-REMOTE
What do we offer to the ideal candidate?
- A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
- Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
- For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
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Cedar's mission is to empower us all to easily and affordably pursue the care we need
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