Software Engineering Manager: Platform Core Services

Job Overview: 

We are seeking an experienced, technical, and strategic Software Engineering Manager to lead our Platform Engineering team focused on core cloud services. In this role, you will oversee the development and operation of foundational cloud components that power our IoT device management, data pipelines, APIs, video and security services, and cloud-to-cloud integrations.

As the Platform Engineering Manager, you will be responsible for guiding a team of engineers in building scalable, reliable, and secure cloud-based services. Your leadership will help drive architectural decisions, ensure robust services and integrations, and enable seamless API access to downstream clients and applications.

This role is critical to shaping the backbone of our cloud platform, and you’ll collaborate closely with engineering, security, and infrastructure teams to evolve and scale our systems.

Responsibilities: 

• Lead and manage a team of software engineers, providing technical guidance, mentorship, and support to foster their professional growth and maximize their potential.
• Define and drive the technical vision and strategy for core cloud services, ensuring alignment with product and business goals.
• Oversee the design, implementation, and maintenance of scalable, secure, and highly available cloud-based systems, leveraging best practices and industry standards.
• Design and build in-house platform capabilities that reduce dependency on third-party cloud services, optimizing for cost, control, and long-term scalability.
• Ensure seamless integration and management of IoT-connected devices within the cloud platform, supporting device lifecycle, connectivity, and data pipelines.
• Collaborate with cross-functional teams, including program managers and software development, to define system requirements, architecture, and deployment strategies for cloud-based applications.
• Drive the implementation of DevOps practices, including continuous integration, continuous delivery (CI/CD), infrastructure as code (IaC), and automated testing, to improve software development processes and ensure efficient and reliable software delivery.
• Establish and monitor key performance indicators (KPIs) and service level objectives (SLOs) to assess system performance, reliability, and availability.
• Lead incident management and post-incident analysis efforts, identifying root causes, implementing preventive measures, and driving continuous improvement to minimize system downtime and improve system reliability.
• Collaborate with security and compliance teams to ensure adherence to security standards, data privacy regulations, and industry best practices in the design and operation of cloud-based systems.
• Stay updated with the latest trends, advancements, and best practices in cloud technologies, and drive their adoption within the organization.
• Effectively communicate and collaborate with stakeholders at all levels, providing regular updates on project status, risks, and mitigation strategies related.

Minimum Requirements and Qualifications: 

• Bachelor's or Master's degree in computer science, software engineering, or a related field.
• 5+ years of experience in software engineering, with a focus on cloud technologies, DevOps, and SRE.
• 2+ years experience in managing and leading software engineering teams, fostering collaboration, and driving results.
• Strong technical background in cloud infrastructure (e.g., AWS, Azure, GCP), containerization (e.g., Docker, Kubernetes), and infrastructure automation (e.g., Terraform, Ansible).
• Proficiency in CI/CD practices, source control systems (e.g., Git), and build and deployment tools (e.g., Jenkins, CircleCI).
• In-depth knowledge of SRE methodologies, incident management, and post-incident analysis.
• Preference for candidates with hardware experience that intersects with cloud systems, including integration of physical devices with cloud-based services.
• Familiarity with monitoring and observability tools (e.g., Prometheus, Grafana, ELK Stack) for system performance and log analysis.
• Strong understanding of security best practices and experience implementing security controls in cloud environments.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues and propose effective solutions.
• Excellent communication and leadership skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Generous Paid Time Off, Sick, and Holidays
• Family Leave (Maternity, Paternity)
• Short- and long-term disability
• Life insurance and accidental death & dismemberment insurance

Compensation Range
Compensation may vary depending on skills and experience.
Base Salary: $132,000 - $184,000

Diversity, Equity and Inclusion: At Canopy, we're on a mission to end theft from vehicles and revolutionize vehicle security by building cutting-edge technology. We will achieve this by prioritizing individuals and staying attuned to the evolving needs of our people, users, and industry trends. We foster a workplace culture that embraces diversity and authenticity, enabling us to flourish as a team of exceptional individuals working towards a common purpose. We gain a deeper understanding of our users' experiences by continuously improving our skills and expanding our knowledge. A more diverse, equitable, and inclusive Canopy leads to greater innovation and success.

Equal Opportunity: Canopy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.